Summary: Forbes is seeking a Temporary IT Support Analyst for a three-month assignment focused on managing user accounts and computer systems using tools like Okta, Microsoft Intune, and Jamf. The role requires a hybrid work schedule with in-person collaboration expected at the Jersey City headquarters. The analyst will handle service requests, maintain desktop environments, and ensure the security of computers. This position is ideal for candidates with 2-3 years of IT support experience and proficiency in various software and hardware troubleshooting.

Key Responsibilities:

• Answers, evaluates, and prioritizes incoming service requests from users experiencing problems with hardware, software, networking, telecommunications, video conferencing, and other computer-related technologies.
• Ensures the security of computers with the installation of Crowdstrike and Okta Verify or other endpoint protection.
• Maintains the overall desktop environment, including hardware installation and troubleshooting, software installation, configuration, and support. This includes Microsoft Intune and Jamf Pro.
• Diagnoses and performs routine repairs or arranges for vendor repair, as appropriate for a wide range of Windows and Macintosh hardware issues.
• Performs local and remote installations of software and helps users access and use software via Teamviewer.
• Assists with upgrading Windows 10 to Windows 11.
• Maintains detailed trouble tickets, escalating issues accordingly and keeping the constant channel of communication open with customers during escalation.
• Monitors conference rooms for any issues with Zoom Room equipment including TVs, cameras & microphones.

Key Skills:

• Minimum of 2-3 years of IT support experience.
• Must have experience managing computers through Intune and Jamf.
• Fluency in troubleshooting Windows, Macintosh, Google Workspace, SharePoint, Zoom, Wi-Fi, and basic networking.
• Thorough knowledge of Microsoft Office 365, Intune, Jamf Pro, Adobe, Google Workspace, Zoom.
• Ability to regularly lift and carry objects weighing between 20 and 30 pounds throughout their workday.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT