Temporary Accommodation Officer
Posted Today by Rugby Borough Council
£36,363 Per year
Undetermined
Hybrid
Rugby, England, United Kingdom
Summary: The Temporary Accommodation Officer role at Rugby Borough Council involves providing housing management functions for residents in temporary accommodation. The position focuses on supporting homelessness prevention efforts and enhancing housing options through collaboration with local landlords and housing providers. The officer will also assist clients with utilities, Housing Benefit claims, and offer holistic support during their stay. This role is part of a multi-functional team dedicated to delivering a customer-focused service.
Key Responsibilities:
- Provide housing management functions for residents of temporary accommodation.
- Support Homelessness Prevention Officers in preventing and relieving homelessness.
- Develop links with local landlords and housing providers to enhance housing options.
- Offer advice, assistance, and information through various communication methods.
- Undertake client sign-ups into temporary accommodation.
- Assist vulnerable clients with setting up utilities and claiming Housing Benefit.
- Work as part of a multi-functional team to deliver a qualitative customer-focused service.
Key Skills:
- Experience in providing housing management services in social housing or private rented sector.
- Knowledge of the Homelessness Reduction Act 2017, Housing Act 1996, and Homelessness Act 2002.
- Awareness of current housing issues and local/national political and social frameworks.
- Ability to support and guide vulnerable individuals.
- Full valid Driving Licence.
- Basic DBS check.
Salary (Rate): £36,363 yearly
City: Rugby
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
£32,597 - £36,363 Full Time – 37 hours a week Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About The Role
As our Temporary Accommodation Officer you’ll be providing housing management functions for residents of temporary accommodation that are leased or owned by the Council. This is a varied role where you’ll be supporting the Homelessness Prevention Officers to prevent and relieve homelessness, increasing housing options for people who are homeless by developing links with local landlords and housing providers to support delivery of the housing service in accordance with the Corporate and Housing Strategies including the Council’s Homelessness and Rough Sleeper Strategy. You’ll provide advice, assistance, and information through office interviews, home visits, telephone calls, written correspondence, and e-mail, undertake the sign-up of clients into temporary accommodation, supporting more vulnerable clients to set up utilities and claim Housing Benefit and offering assistance during their time in temporary accommodation with holistic support, and other related duties. You’ll be working as part of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service with customer care at the heart of everything that you do.
About You
You’ll have previous experience of providing housing management related services within the social housing or private rented sector with experience of providing support and guidance to vulnerable people. Alongside this you’ll have a working knowledge of the Homelessness Reduction Act 2017, Housing Act 1996, and Homelessness Act 2002 and an awareness of the current housing issues and the local and national political and social framework within which local authority housing services operate. A full valid Driving Licence and a basic DBS check are essential.
Benefits
- 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
- Generous Local Government Pension Scheme
- Hybrid working up to 60%
- Flexi time scheme
- Annual leave purchase scheme
- Subsidised parking
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health & wellbeing
- Generous compassionate leave
- Extra Benefits including Retail Discounts, Cycle to Work scheme and more