Summary: The Temporary Accommodation Officer (SO2) role involves managing temporary accommodation services on a 13-month contract, focusing on customer service and quality assurance. The officer will handle complaints and inquiries, coordinate with managing agents, and collaborate with property inspectors to enhance accommodation standards. A strong commitment to customer service and knowledge of temporary accommodation is essential for success in this position.

Key Responsibilities:

• Lead on TA complaints and members' enquiries, providing timely and effective solutions
• Liaise with managing agents and internal colleagues to ensure suitability of temporary accommodation
• Work closely with our team of property inspectors to drive up the quality of temporary accommodation
• Provide excellent customer service to our residents, responding to their queries and concerns in a professional and courteous manner

Key Skills:

• Strong customer service skills
• Knowledge of temporary accommodation processes
• Ability to manage complaints and inquiries effectively
• Collaboration skills to work with managing agents and property inspectors

Salary (Rate): £24.95

City: Lambeth

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other