Temporary Accommodation Officer
Posted Today by 1774430420
£216 Per day
Undetermined
Undetermined
Greater London
Summary: The Temporary Accommodation Officer will play a crucial role in a South London local authority's Housing team, focusing on delivering high-quality services to households in temporary accommodation. This position involves managing complaints, liaising with various stakeholders, and ensuring compliance with accommodation standards. The officer will also work to enhance the quality of living conditions for residents through effective communication and support.
Key Responsibilities:
- Lead on responding to and resolving complaints related to temporary accommodation, ensuring timely and effective outcomes
- Manage and respond to enquiries from elected members, providing clear updates and professional communication
- Liaise with managing agents and internal departments to ensure all temporary accommodation meets required standards of suitability and compliance
- Work closely with property inspectors to identify issues and drive improvements in accommodation quality
- Deliver excellent customer service to residents, maintaining a supportive and empathetic approach at all times
Key Skills:
- Proactive and resident-focused approach
- Strong communication and interpersonal skills
- Experience in managing complaints and enquiries
- Ability to liaise effectively with various stakeholders
- Customer service orientation
Salary (Rate): £216.39 daily
City: Greater London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We are seeking a proactive and resident-focused Temporary Accommodation Officer to join a busy Housing team within a South London local authority. This is a key role responsible for ensuring that households placed in temporary accommodation receive a high-quality service and are living in safe, suitable conditions.
Key Responsibilities
·Lead on responding to and resolving complaints related to temporary accommodation, ensuring timely and effective outcomes
·Manage and respond to enquiries from elected members, providing clear updates and professional communication
·Liaise with managing agents and internal departments to ensure all temporary accommodation meets required standards of suitability and compliance
·Work closely with property inspectors to identify issues and drive improvements in accommodation quality
·Deliver excellent customer service to residents, maintaining a supportive and empathetic approach at all times