Telephony QA | Genesys Cloud IVR
Posted 3 days ago by 1762349624
Negotiable
Outside
Hybrid
USA
Summary: The Telephony QA role focuses on ensuring high-quality standards in the development and deployment of IVR systems using Genesys Cloud. The position requires collaboration across teams to implement testing strategies and automation frameworks while fostering a culture of zero defects. Candidates must possess extensive experience in test automation, particularly with API testing and IVR applications. A coding assignment is part of the application process to assess technical skills.
Key Responsibilities:
- Create a culture that motivates teams to ensure zero defects into production.
- Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards.
- Implement the shift-left test strategy as the organization rearchitects the technology platform.
- Leverage market-leading automation frameworks and tools across all levels of testing that integrate into automated CI/CD pipelines.
- Participate in product design reviews ensuring quality practices are integrated into the software development and deployment life cycle.
- Document test environment and test data management container strategies for different types of testing activities.
- Comprehend and decompose user stories/requirements to identify necessary tests for automation.
- Collaborate with QA Engineers to develop effective strategies and test plans.
Key Skills:
- 6+ years of experience in test automation engineering with API-based testing.
- Proficiency in Python, JavaScript, or TypeScript.
- Working knowledge of IVR focused test automation tools such as Cyara Velocity.
- Experience in automating API testing and knowledge of mocks, stubs, and virtual services.
- Extensive knowledge of API requests and responses, and complex JSON data structures.
- Domain knowledge of IVR applications, particularly Genesys Cloud IVR.
- Understanding of AI topics in IVR technology, including LLMs and voice-to-text transcription models.
- Familiarity with Agile frameworks and regression testing.
- Experience with test management tools like qTest and CI/CD technologies such as GIT and Docker.
- Strong written and verbal communication skills.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Title: Telephony QA | Genesys Cloud IVR
Location: Hybrid [Charlotte, NC or Detroit, MI]
Duration: 1 Year contract
This requisition requires the candidate to complete a coding assignment.
Top 3 Hard Skills: Python, Mobile testing (e.g. Appium) IVR systems
Telephony QA | Genesys Cloud IVR
Responsibilities
Help create a culture that motivates teams to ensure zero defects into production.
Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards.
Implement the shift-left test strategy as the organization rearchitects our technology platform.
Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI/CD pipelines.
Participate in product design reviews ensuring quality practices are baked into the software development and deployment life cycle.
Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities.
Comprehend and decompose user stories/requirements to identify what tests need to be created and automated across all levels of testing.
Collaborate with QA Engineers to develop effective strategies and test plans.
Qualifications
6+ years of experience in test automation engineering with API based testing.
Preferred BS/MS in Computer Science, Engineering, or related subject.
Required Experience:
Proficiency writing code in one of the following languages: Python, JavaScript, TypeScript
Working knowledge of IVR focused test automation tools such as:
Cyara Velocity
Automating API testing and extensive knowledge of creating and leveraging mocks, stubs, and virtual services to fulfill test automation requirements using one of the following approaches:
Requests (Python)
Axios (JS/TS)
Extensive knowledge working with API requests and responses, traversing complex JSON tree data structures.
Domain knowledge on IVR (Contact Center) applications such as:
Genesys Cloud Interactive Voice Response (IVR) system
Must demonstrate understanding of AI topics in the context of IVR technology
LLMs
Classification models
Voice to text transcription models
Preferred Experience with:
Familiarity with Agile Frameworks and regression testing.
Working experience in API testing and SQL queries.
Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test strategies, defect reports, defect tracking, traceability matrices using Jira.
Experience with Test Management Tools:
qTest
Continuous integration / continuous delivery (CI/CD) supporting technologies:
GIT, Git Lab, Docker
Financial services technology/ consumer banking testing experience
Experience in Cyara Automation.
Automating tests for the full solution stack (unit, business logic, contract, usability, functional, performance).
Extensive knowledge of:
White Box Testing practices.
Software Engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous integration, and continuous deployment concepts (CI & CD), and test suite development and maintenance.
Must be able to provide hands-on training for existing testers in writing and using automation scripts and ensuring best practices are followed.
Should have good experience with both manual and automated testing, preferably in the IVR space.
Possesses a deep understanding of shift-left test practices and techniques along with the frameworks, and tools that support it.
Strong written and verbal communication skills.
Enthusiastic and energetic with an inherent curiosity to break code.