Telephony Account Manager (Protection)

Job Title: Telephony Account Manager

Location: Edinburgh

Contract Type: Permanent

Working style: Hybrid 50% office & home.

OTE quarterly and annual bonus scheme.

At Royal London, we’re proud of our mutual status and the trusted relationships we’ve built across the UK financial advice market. Our Distribution team plays a vital role in protecting and growing these partnerships, ensuring our propositions reach customers through every channel and platform available. We’re looking for a passionate and driven Telephony Account Manager to join our Distribution team. This is a key role in delivering our strategy—broadening and deepening our reach across the UK financial adviser channel and ensuring Royal London is recognised for market-leading propositions.

What You’ll Do

• Champion Royal London’s propositions and represent Distribution with professionalism and impact.
• Build and nurture consultative relationships with financial advisers, adding value to their businesses and identifying new opportunities.
• Deliver engaging sales presentations and support national campaigns to drive growth across all product lines.
• Collaborate with internal teams including National Partnerships and technical specialists to meet adviser needs.
• Share market insights to help evolve our propositions and ensure they meet the changing needs of advisers and customers.
• Uphold our values and consumer duty principles in every interaction.

What You’ll Bring

• Experience in a telephony-based business development role, ideally within Protection and Financial Services.
• A basic understanding of the competitive landscape and the Royal London brand.
• A champion for personal development and willingness to complete R05, R01 and R07 or R03 industry qualifications within your first 24 months.
• Ambition to achieve Level 4 is desirable.
• A self-motivated, results-driven mindset with excellent time management and organisational skills.
• A collaborative spirit and professional curiosity to continuously improve and grow.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.