Telephone Researcher
Posted 7 days ago by Adecco
Negotiable
Undetermined
Undetermined
Enderby, Leicestershire, UK
Summary: The Telephone Interviewer role involves conducting structured interviews with the public to gather feedback for Leicestershire Police, aimed at improving community engagement and service quality. This position requires strong communication skills and the ability to work flexible evening hours. Candidates must be over 18 and have lived in the UK for the past three years. The role offers a chance to contribute positively to community safety while working in a supportive environment.
Key Responsibilities:
- Conduct friendly, structured telephone interviews with members of the public.
- Listen attentively, ask insightful questions, and accurately record responses.
- Maintain a professional, courteous, and empathetic demeanour during every call.
- Assist the police in understanding community needs by collecting essential data.
Key Skills:
- Advanced typing skills and good Excel proficiency.
- Experience in speaking with the public, either over the phone or face-to-face.
- Ability to follow scripts and work towards Key Performance Indicators (KPIs).
- Strong listening skills coupled with a compassionate approach.
- Quick to learn new software and adhere to guidelines.
- Must have lived continuously in the UK for the past 3 years (Police requirement).
Salary (Rate): £12.55 Hourly
City: Enderby
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Join Us as a Telephone Interviewer! Flexible Evening Hours!
Are you a fantastic communicator with a passion for making a difference in your community? If so, we have an exciting opportunity for you! Our client, a leading public service organisation, is on the lookout for a dedicated Telephone Interviewer to assist in gathering valuable public feedback for Leicestershire Police. Your efforts will help drive significant service improvements and enhance community engagement.
Key Details:
Position: Telephone Interviewer
Location: Leicestershire Police Force HQ, Enderby
Hours: 12 hours per week (Flexible evening shifts from 6pm to 9pm, Monday to Thursday)
Hourly Rate: 12.55
For this position and due to the nature of the calls you will be handling you must be over the age of 18.
What You'll Do:
As a Telephone Interviewer, you will:
Conduct friendly, structured telephone interviews with members of the public.
Listen attentively, ask insightful questions, and accurately record responses.
Maintain a professional, courteous, and empathetic demeanour during every call.
Assist the police in understanding community needs by collecting essential data.
What We're Looking For:
To thrive in this role, you should possess the following skills and attributes:
Advanced typing skills and good Excel proficiency.
Experience in speaking with the public, either over the phone or face-to-face.
Ability to follow scripts and work towards Key Performance Indicators (KPIs).
Strong listening skills coupled with a compassionate approach.
Quick to learn new software and adhere to guidelines.
Important: Must have lived continuously in the UK for the past 3 years (Police requirement).
Why Join Us?
This role is perfect for someone who enjoys engaging with the public and is keen on contributing to community safety and satisfaction. You will gain invaluable experience while working flexible hours that fit around your life!
Ready to Apply?
If you possess the necessary skills and a friendly, professional attitude, we want to hear from you! Apply now, and if shortlisted, an Adecco Consultant will reach out to guide you through the next steps.
Please Note: All job offers are subject to Police Vetting procedures.
Don't miss out on this opportunity to make a real impact in your community-apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
