Telecom Security Business Analyst

The Opportunity

We are seeking a proactive, self-starting Business Analyst with a strong blend of business and technical expertise to support compliance-focused initiatives within a dynamic delivery environment.

The successful candidate will be responsible for gathering, analysing and documenting business requirements, ensuring alignment between business objectives and IT solutions. You will work closely with business stakeholders, product owners, developers, testers and project teams to deliver high-quality, fit-for-purpose solutions.

A strong understanding of the OFCOM TSR Code of Practice and requirements, alongside experience in compliance monitoring, is essential for this role.

Key Responsibilities

• Elicit, analyse, document and manage business, functional and non-functional requirements.
• Develop clear and concise user stories, epics and acceptance criteria.
• Facilitate requirements workshops, stakeholder interviews and process mapping sessions.
• Translate business needs into detailed System Requirements Specifications (SRS).
• Use Agile delivery tools, including Azure DevOps (ADO) and JIRA, to manage backlogs and track progress.
• Collaborate with Product Owners, Developers, Testers and Project Managers to ensure successful delivery.
• Support test planning, User Acceptance Testing (UAT), system testing and defect triage.
• Conduct gap analysis, impact assessments and process improvement reviews.
• Document current-state (as-is) and future-state (to-be) processes, workflows and data models.
• Support change management and the transition of solutions into business-as-usual operations.

Key Skills and Experience

• Essential: Understanding of the OFCOM TSR Code of Practice and associated requirements.
• Experience in compliance monitoring.
• Strong business analysis experience across Agile, Waterfall or hybrid delivery methodologies.
• Proven ability to write user stories, epics and acceptance criteria.
• Experience with requirements management and delivery tools such as Azure DevOps, JIRA and Confluence.
• Ability to define and manage functional and non-functional requirements.
• Excellent stakeholder engagement and communication skills, with the ability to work across both technical and non-technical teams.
• Strong analytical, problem-solving and process improvement skills.
• Understanding of the Software Development Life Cycle (SDLC) and Agile principles.
• Experience supporting system testing, integration testing and UAT.
• Good understanding of data analysis, reporting and basic SQL querying would be advantageous.
• Ability to work independently and collaboratively within cross-functional teams.