Telecom Administrator (Genesys Cloud)
Posted 1 week ago by 1754543895
Negotiable
Outside
Hybrid
USA
Summary: The Telecom Administrator is responsible for the daily support of telecommunication systems, particularly focusing on Microsoft Teams Phone System and Genesys Cloud. This role acts as the first point of contact for telecom-related incidents and service requests, ensuring effective resolution or escalation. The administrator collaborates with managed service providers and internal IT teams to troubleshoot issues and manage system configurations. The position requires strong communication and multitasking skills in a fast-paced environment.
Key Responsibilities:
- Provide Tier 1 support for Microsoft Teams Phone and Genesys Cloud systems.
- Respond to and triage telecom service requests and incidents.
- Collaborate with MSPs for escalated support and service restoration.
- Assist in configuration changes, number management, and user provisioning.
- Document support processes and maintain telecom system records.
Key Skills:
- Experience supporting VoIP or CCaaS platforms, preferably MS Teams and/or Genesys Cloud.
- Strong troubleshooting and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
Salary (Rate): undetermined
City: Cherry Hill
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Telecom Administrator: Responsible for providing day-to-day support for the organization's telecommunication systems, with a focus on Microsoft Teams Phone System and Genesys Cloud. This role serves as the first point of contact for telecom-related incidents and service requests, ensuring timely resolution or escalation as needed. The Telecom Administrator works closely with managed service providers (MSPs) and internal IT teams to troubleshoot issues, manage system configurations, and support user needs.
Key Responsibilities:
- Provide Tier 1 support for Microsoft Teams Phone and Genesys Cloud systems.
- Respond to and triage telecom service requests and incidents.
- Collaborate with MSPs for escalated support and service restoration.
- Assist in configuration changes, number management, and user provisioning.
- Document support processes and maintain telecom system records.
Qualifications:
- Experience supporting VoIP or CCaaS platforms, preferably MS Teams and/or Genesys Cloud.
- Strong troubleshooting and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
Start: ASAP
Duration: 12+ months
Location(s): Cherry Hill, NJ area (Hybrid or Remote)
Compensation: TBD
Please let me know if you would like additional info. Thanks!