Technology Engagement Lead
Posted 3 days ago by 1751779527
Negotiable
Undetermined
Undetermined
Scotland
Summary: The Technology Engagement Lead will oversee digital support at various visitor experience sites in Scotland, ensuring efficient operation of local systems and applications. This role requires strong interpersonal skills and a proactive attitude, as the individual will liaise with external IT service providers and on-site teams. The position is customer-facing, focusing on problem-solving and technology management without requiring deep technical expertise. A full UK driving licence is necessary for travel between sites.
Key Responsibilities:
- Act as the primary point of contact for day-to-day technology issues
- Provide hands-on support where required (e.g. reinstalling POS devices or iPads)
- Coordinate with third-party IT suppliers to resolve issues
- Maintain excellent communication with on-site staff and vendors
- Travel between sites as needed to support operations
Key Skills:
- Strong interpersonal and communication skills
- Basic IT awareness (training and support will be provided)
- Experience in a customer-facing or stakeholder management role
- A proactive, can-do attitude and willingness to learn
- A Full UK Driving Licence – must be comfortable travelling between sites
- Ability to work Wednesday to Sunday (Monday & Tuesday off), 9am-5pm
Salary (Rate): undetermined
City: Edinburgh
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Technology Engagement Lead – Visitor Experience Sites (Scotland)
Location: Central Edinburgh
Working Days: Wednesday to Sunday (35 hours/week)
Driving Licence Required
A leading global organisation is seeking a Technology Engagement Lead to support the smooth running of its customer-facing locations across Scotland. This is a fantastic opportunity for someone who enjoys working with people, solving problems, and keeping technology running behind the scenes – without needing to be deeply technical.
The Role:
You’ll be the face of digital support across several busy visitor experience sites. Working closely with a network of external IT service providers, you’ll ensure local systems and applications are running efficiently, and that on-site teams receive excellent support and guidance.
Responsibilities:
-
Act as the primary point of contact for day-to-day technology issues
-
Provide hands-on support where required (e.g. reinstalling POS devices or iPads)
-
Coordinate with third-party IT suppliers to resolve issues
-
Maintain excellent communication with on-site staff and vendors
-
Travel between sites as needed to support operations
What You’ll Need:
-
Strong interpersonal and communication skills
-
Basic IT awareness (training and support will be provided)
-
Experience in a customer-facing or stakeholder management role
-
A proactive, can-do attitude and willingness to learn
-
A Full UK Driving Licence – must be comfortable travelling between sites
-
Ability to work Wednesday to Sunday (Monday & Tuesday off), 9am-5pm
What’s on Offer:
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Join a world-class organisation in a high-profile, customer-facing setting
-
Great work-life balance with a fixed 35-hour week
-
Be part of a collaborative, supportive tech environment
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Develop your skills in vendor management, stakeholder engagement and on-site tech delivery
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Quick, 1-stage interview process (30 mins)
Please note: Due to the location, candidates based near central Edinburgh are preferred. On-site parking is limited.
*Rates depend on experience and client requirements