Technology Engagement Lead
Posted 3 days ago by Salt
Negotiable
Undetermined
Undetermined
Edinburgh, UK
Summary: The Technology Engagement Lead will oversee digital support at various visitor experience sites in Scotland, ensuring efficient operation of technology and providing excellent support to on-site teams. This role requires strong interpersonal skills and a proactive attitude, with a focus on problem-solving rather than deep technical expertise. The position involves collaboration with external IT service providers and travel between sites. The working schedule is Wednesday to Sunday, totaling 35 hours per week.
Key Responsibilities:
- Act as the primary point of contact for day-to-day technology issues
- Provide hands-on support where required (eg reinstalling POS devices or iPads)
- Coordinate with third-party IT suppliers to resolve issues
- Maintain excellent communication with on-site staff and vendors
- Travel between sites as needed to support operations
Key Skills:
- Strong interpersonal and communication skills
- Basic IT awareness (training and support will be provided)
- Experience in a customer-facing or stakeholder management role
- A proactive, can-do attitude and willingness to learn
- A Full UK Driving Licence - must be comfortable travelling between sites
- Ability to work Wednesday to Sunday (Monday & Tuesday off), 9am-5pm
Salary (Rate): undetermined
City: Edinburgh
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Technology Engagement Lead - Visitor Experience Sites (Scotland)
Location: Central Edinburgh
Working Days: Wednesday to Sunday (35 hours/week)
Driving Licence Required
A leading global organisation is seeking a Technology Engagement Lead to support the smooth running of its customer-facing locations across Scotland. This is a fantastic opportunity for someone who enjoys working with people, solving problems, and keeping technology running behind the scenes - without needing to be deeply technical.
The Role:You'll be the face of digital support across several busy visitor experience sites. Working closely with a network of external IT service providers, you'll ensure local systems and applications are running efficiently, and that on-site teams receive excellent support and guidance.
Responsibilities:Act as the primary point of contact for day-to-day technology issues
Provide hands-on support where required (eg reinstalling POS devices or iPads)
Coordinate with third-party IT suppliers to resolve issues
Maintain excellent communication with on-site staff and vendors
Travel between sites as needed to support operations
Strong interpersonal and communication skills
Basic IT awareness (training and support will be provided)
Experience in a customer-facing or stakeholder management role
A proactive, can-do attitude and willingness to learn
A Full UK Driving Licence - must be comfortable travelling between sites
Ability to work Wednesday to Sunday (Monday & Tuesday off), 9am-5pm
Join a world-class organisation in a high-profile, customer-facing setting
Great work-life balance with a fixed 35-hour week
Be part of a collaborative, supportive tech environment
Develop your skills in vendor management, stakeholder engagement and on-site tech delivery
Quick, 1-stage interview process (30 mins)
Please note: Due to the location, candidates based near central Edinburgh are preferred. On-site parking is limited.
*Rates depend on experience and client requirements
