Technicien Service Clients - SVP Monétique H/F

Summary: The role of Technicien Service Clients - SVP Monétique involves providing assistance to LCL network employees regarding payment methods for individual and professional markets. The position focuses on addressing inquiries, analyzing transaction issues, and supporting the use of payment tools. The candidate will also contribute to the development of customer service resources and ensure high-quality service standards. This is a non-management, fixed-term contract position within a customer service team.

Key Responsibilities:

• Welcome and assist LCL network employees via phone, adhering to quality standards.
• Identify and analyze requests from advisors regarding transaction issues and customer feedback.
• Support employees in using available tools (Diagnostic cards, ChatBot, LCTout).
• Inform and guide advisors on new payment products and services.
• Respond to inquiries through the expert assistance tool and collaborative network.
• Identify customer and network pain points.
• Contribute to the ChatBot resource for advisors (creating sequences, identifying recurring topics).

Key Skills:

• Customer service orientation.
• Teamwork capability.
• Attention to detail.
• Dynamic and proactive attitude.
• Strong interpersonal and written communication skills.
• Comfortable speaking on the phone.
• Knowledge of card payment systems preferred.

Salary (Rate): undetermined

City: Villejuif

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: Other