Summary: The role of Technicien informatique involves providing technical support and training to clients using the Fiducial Pointex software, primarily in the restaurant sector. The technician will spend 80% of their time on support and training, with the remaining 20% dedicated to on-site follow-up and after-sales services in the Auvergne Rhône-Alpes region. Candidates should have a Bac +2 in IT systems and networks, with a focus on customer satisfaction and teamwork. The position requires regional travel and offers a competitive salary along with various benefits.

Key Responsibilities:

• Provide technical support and training to clients using Fiducial Pointex software.
• Handle client requests and deliver solutions remotely via telemaintenance tools.
• Conduct on-site follow-up and after-sales services, including troubleshooting and equipment changes.
• Work within a dedicated team to ensure customer satisfaction.
• Travel regionally as required for client support.

Key Skills:

• Bac +2 in IT systems and networks.
• Experience in technical support or a willingness to learn.
• Proficiency in network configurations and Wi-Fi infrastructure.
• Strong customer service orientation and teamwork skills.
• Ability to work autonomously and demonstrate curiosity.

Salary (Rate): undetermined

City: Lyon

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT