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Technician 2
Summary: The IT Support Analyst – L2 On-site role involves managing ticket queues, overseeing hub stock and asset management, and performing hardware repairs. The position requires security clearance and participation in an out-of-hours rota, with a focus on maintaining service levels and improving processes. Candidates should have at least two years of experience in a PC field service environment and be willing to undergo training for HP and Dell products.
Key Responsibilities:
- Queue ticket management of tickets assigned to their Hub and surrounding spokes.
- Hub stock management, including asset management of kit in/out.
- Effective management of disposals that go through their Hub.
- Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns.
- Locker replenishments where appropriate.
- Highlight potential issues with service and potential service improvements to their Team Leader.
- Follow any agreed processes and procedures as per the Authority.
Key Skills:
- Must have SC clearance or be able to gain this.
- 2 years+ experience in a PC field service environment or PC field Workshop environment.
- Hardware diagnosis, troubleshooting, support, and repair skills.
- Accredited or willing to go through HP & Dell – Desktop and Laptop training.
- Ability to join the out-of-hours rota and standby.
Salary (Rate): £19.33/hour
City: Plymouth
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Join a leading independent technology and services provider as an IT Support Analyst – L2 On-site.
Job Overview:
Role: IT Support Analyst – L2 On-site
Location: Plymouth
Contract: ASAP – 31st Dec’26
Clearance required : Willing to go through the Security Clearance (SC) process.
Pay Rates:
Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).
PAYE Basic Rate: £14.90/hour
Hours: 37.5 hours a week. Monday – Friday.
Time: 8:30 AM – 5:00 PM
Summary of responsibilities:
Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.
Hub Stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract
Effective Management of disposals that go through their Hub as per contract
Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
Locker replenishments where appropriate as per contract.
Highlight potential issues with service/potential service improvements to their Team Leader
Follow any agreed processes and procedures either by the Authority (site regulations etc)
Essentials – Must have SC clearance or be able to gain this. Must join the OOH rota and standby, 2 years+ experience in a PC field service environment or PC field Workshop environment. Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
Accredited or willing to go through HP & Dell – Desktop and Laptop training
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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