Technical Writer

Technical Writer - Maintenance & Transition

Contract | Dublin | €350 per day | 2 Positions Available

2 days a week on site

Dublin City Centre

Key Responsibilities

• Develop and maintain technical documentation, including maintenance runbooks, Standard Operating Procedures (SOPs), incident response playbooks and L2/L3 support manuals.
• Conduct interviews and workshops with technical subject matter experts to capture system knowledge, identify documentation gaps and address knowledge-transfer risks.
• Document system architectures, integrations, APIs and operational processes to support ongoing maintenance and troubleshooting.
• Manage and maintain a centralised documentation repository using Azure DevOps, ensuring appropriate version control, structure and accessibility.
• Work collaboratively with developers, technical leads, architects, project managers and external delivery partners to ensure documentation is accurate and complete.
• Develop user guides, integration documentation and training materials for technical and business stakeholders.
• Establish and maintain consistent documentation standards, templates and quality assurance processes.

Essential Requirements

• Minimum of five years' experience in technical writing, technical documentation or knowledge management within complex IT or software engineering environments.
• Demonstrable experience producing technical documentation, including system runbooks, operational procedures, architecture guides and API documentation.
• Strong hands-on experience with Azure DevOps, particularly repository management, document organisation and version control.
• Good understanding of software development lifecycles, Agile methodologies, DevOps practices and cloud-based technology environments.
• Excellent written communication, stakeholder engagement, interviewing and information-gathering skills.
• Ability to interpret complex technical information and present it clearly to technical and non-technical audiences.
• Strong organisational skills and attention to detail, with the ability to work across multiple teams and competing priorities.

Desirable Experience

• Experience documenting microservices, APIs and cloud-native platforms.
• Previous involvement in IT service transition, operational handover or knowledge-transfer programmes.
• Experience working across multiple technical teams or third-party delivery partners.
• A qualification or certification in technical writing, information design or a related discipline.