Technical Support Specialist
Posted 2 weeks ago by Penta Consulting
Negotiable
Undetermined
Undetermined
EMEA
Summary: Penta Consulting is seeking experienced technical support engineers for their Level 2 and Level 3 teams, focusing on various projects across the EMEA region. Candidates should possess a strong background in diagnosing and resolving complex issues, particularly within the Huawei domain. The role emphasizes customer service and requires extensive experience in the telecommunications industry. Ideal candidates will have a minimum of 8 years in technical support and 10 years of expertise with Huawei systems.
Key Responsibilities:
- Provide Level 2 and Level 3 technical support across various projects.
- Diagnose, troubleshoot, and resolve complex customer issues.
- Work extensively within the Huawei domain, particularly in Core and RAN networks.
- Collaborate with the care/support team to enhance customer service.
- Utilize strong written and verbal communication skills to assist customers.
Key Skills:
- 8+ years of technical support experience.
- 10+ years of expertise in Huawei systems.
- Strong customer service orientation.
- Excellent written and verbal communication skills.
- Proficient troubleshooting skills.
- Previous experience in the telecommunications industry.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Penta Consulting are searching for skilled technical support engineers to join our Level 2 and Level 3 technical support teams. There is an opportunity to join the team, working across many different exciting projects and support opportunities throughout the EMEA, helping to develop your expertise in many customer environments. The ideal candidates will have experience in diagnosing, troubleshooting and resolving complex customer issues. Key attributes include: Extensive experience working across the Huawei domain, particularly the Core and RAN network. Level 3 technical support background. Previously worked for Huawei in the care/support team. Expertise resolving complex issues / tickets. Previous experience working in the telecommunication industry. Qualifications 8+ years' of technical support experience 10+ years' Huawei expertise Customer service oriented Strong written and verbal and troubleshooting skills If this applies to you, please get in touch with our team to understand more about the opportunities we currently have.