Technical Support (Linux/Hosting/cPanel)

Technical Support (Linux/Hosting/cPanel)

Posted 4 days ago by 1749571832

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£31,000 Per year
Undetermined
Hybrid
Preston
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CPanel Domain Name System (DNS) Servers File Servers IP Addressing Linux Linux Servers Management Oracle Linux Perl (Programming Language) SSL Security TCP/IP Technical Support Web Hosting Services

Summary: The Technical Support role focuses on providing level 1 and 2 support for Linux server and web hosting services. Candidates must reside within a commutable distance of Preston, Lancashire, as relocation is not an option. The position is permanent and full-time, with remote work available after initial onsite training. The salary ranges from £28,000 to £31,000, depending on experience and qualifications.

Key Responsibilities:

  • Assisting clients with level 1 & 2 support requests via email/help desk and telephone, in relation to services provided.
  • Assessing and responding to alerts from our internal monitoring system.
  • Troubleshooting client or server issues, log file analysis & more.
  • Guiding and advising clients on how to independently accomplish requested tasks.
  • Carry out job duties in line with company procedures relating to ISO 9001 and ISO 27001.

Key Skills:

  • Experience of working in a root Linux environment via command line.
  • Knowledge of the underlying principles of web hosting services in a Linux environment (web, email, SSL, DNS and IP addressing, firewalls/security).
  • Experience with software management in Linux (installing/upgrading RPM’s, software compiles).
  • Excellent communication skills (email, phone, face to face) when dealing with clients, colleagues and management.

Salary (Rate): £31000 yearly

City: Preston

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:
Please note: Due to the location of the company's data centre; candidates MUST already live within a sensible commutable distance of Preston, Lancashire. Relocation is NOT an option - Candidates requiring relocation and/or visa sponsorship CANNOT be considered
  • The role: Technical Support (Linux Server / cPanel / Web Hosting)
  • Business: Web Hosting/Datacentre
  • Contract: Permanent / full-time: Mon to Fri 0900-1700 OR 1600-midnight (remote based after onsite training)
  • Salary: £28k to £31k basic + benefits
  • Location: Near to Preston, Lancashire (PR7 postcode)

Snapshot of the role:
  • Assisting clients with level 1 & 2 support requests via email/help desk and telephone, in relation to services provided.
  • Assessing and responding to alerts from our internal monitoring system.
  • Troubleshooting client or server issues, log file analysis & more
  • Guiding and advising clients on how to independently accomplish requested tasks.
  • Carry out job duties in line with company procedures relating to ISO 9001 and ISO 27001.

Required Skills:
  • Experience of working in a root Linux environment via command line.
  • Knowledge of the underlying principles of web hosting services in a Linux environment (web, email, SSL, DNS and IP addressing, firewalls/security).
  • Experience with software management in Linux (installing/upgrading RPM’s, software compiles).
  • Excellent communication skills (email, phone, face to face) when dealing with clients, colleagues and management

Desirable Skills:
  • Experience of cPanel software at a root/command line level.
  • Scripting knowledge (PHP, Perl, Bash/Shell, etc).
  • Knowledge of TCP/IP, networking, etc.
  • Virtualisation experience.
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