Technical Support Engineer (Scientific Instruments)

VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors.

Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.

We are seeking an accomplished Mechanical professional to join their team and provide high-quality technical and customer support to both external customers and internal teams.

This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business.

Key Responsibilities

• Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
• Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
• Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
• Develop and deliver training materials for field service staff, both virtually and in person.
• Coordinate spare parts logistics to support efficient field service operations.
• Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.
• Occasional travel to customer sites

Candidate Profile

• At least 12 months mechanical engineering experience within industry
• Strong customer service mindset with excellent communication and organisational skills.
• Calm, proactive, and adaptable in a fast-paced technical environment.
• Please note this role is 100% site-based at the client site in East Sussex, and you must hold a valid driver’s licence, passport and must be able to lift up to 25kg when handling equipment.
• In return you’ll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.