Technical Support Engineer - Performance

We seek a Technical Support Engineer - Performance colleague to join our world-class client, one of the leading and most advanced Software Development companies. Hybrid Work: 2 days/week onsite in Staines. Employment Type: Temporary Placement (via us - Dexian) - Temporary Agency Worker Employment Contract. Duration: 12 months (with high potential to be extended further or converted to permanent). Hours per Week: 40 (Full-time).

Description: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Required Skills and Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Demonstrated ability to troubleshoot difficult technical issues. Strong Experience with relational databases (e.g. MySQL, Oracle). Java experience. Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell. Advanced Unix/Linux experience. Working knowledge of the components in a web applications stack. Experience diagnosing performance degradation (e.g. explain plans, database tuning). Experience working well in a team environment while also being able to work productively while unsupervised. Strong personal commitment to quality and customer service. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Ability to work with high-value customer administrators and developers. Excellent time management skills. Consistent ability to work evenings and weekends. Understanding of basic networking and system administration.

The following additional skills are preferred but not required: Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies are ok). Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML. Advanced object oriented programming skills (Java strongly preferred). Deep understanding of JavaScript. Web Services (consuming or providing) (SOAP, REST). Data Extraction Technologies (e.g. JDBC, ODBC). Any bi-directional, automated integration between two systems. TCP/IP, Networking knowledge. Experience with Splunk. Understanding of Simple Network Management Protocol (SNMP). Understanding of remote administration via SSH, SNMP, WMI, PowerShell. Strong Familiarity with Eclipse IDE. A fundamental understanding of ITSM, ITIL, and/or CMDB. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.