Technical Support Engineer (JavaScript)
Posted 1 week ago by TieTalent
£200 Per day
Undetermined
Hybrid
Staines-Upon-Thames, England, United Kingdom
Summary: The Technical Support Engineer (JavaScript) role involves providing customer-facing technical support for a global technical company, focusing on troubleshooting and resolving software-related issues. The position is hybrid and is set for an initial 12-month assignment. Candidates should possess a strong background in web application components and relevant programming languages. Excellent communication skills and a commitment to customer service are essential for success in this role.
Key Responsibilities:
- Resolve technical cases created by customers regarding software and platform issues.
- Provide support for troubleshooting unexpected behaviors and answering technical questions.
- Utilize knowledge of web application components and programming languages to assist customers.
- Maintain a professional demeanor while handling complex user issues.
Key Skills:
- 2 - 4+ years of customer-facing technical support experience.
- Working knowledge of web application stack components.
- Experience with JavaScript, CSS, HTML, XML.
- Experience with relational databases (MySQL, MariaDB, Oracle).
- Proficient in writing or debugging JavaScript and using browser debug tools.
- Excellent verbal and written communication skills.
- Strong commitment to quality and customer service.
- Ability to understand and communicate complex technical issues.
Salary (Rate): £200 daily
City: Staines
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
About Technical Support Engineer (JavaScript)- Staines/Hybrid- 12 Months- £150-£200 per day
A global technical company are looking for an experienced Technical Support Engineer to join their team on an initial 12 month assignment. The successful candidate will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform.
Skills/ Experience
- 2 - 4+ years customer facing technical support experience
- Working knowledge of the components in a web applications stack
- Experience in one (or more) of the following: JavaScript, CSS, HTML, XML
- Experience in Relational Databases (i.e. MySQL, MariaDB, Oracle)
- Good experience writing or debugging JavaScript (or other object orientated languages)
- Good experience in using browser debug tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc.
- Excellent verbal and written communication skills
- Works well in a team environment
- Strong personal commitment to quality and customer service
- Ability to understand and communicate complex issues and technical processes
- Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Nice-to-have skills
- JavaScript
- CSS
- HTML
- XML
- MySQL
- Oracle
Staines, England
Work experience IT Consultant
Languages English