Technical Support Engineer (JavaScript)
Posted 2 weeks ago by Huntress Search Ltd - IT Recruitment
£200 Per day
Undetermined
Hybrid
Staines, UK
Summary: The Technical Support Engineer (JavaScript) role is a 12-month hybrid position based in Staines, UK, focused on resolving technical issues for customers related to software and platform functionalities. The ideal candidate will possess strong technical support experience and proficiency in web application components, particularly JavaScript and related technologies. This position requires excellent communication skills and a commitment to customer service.
Key Responsibilities:
- Resolve technical cases created by customers regarding software and platform issues.
- Provide assistance in understanding or troubleshooting unexpected behaviors.
- Answer technical questions related to the software and platform.
Key Skills:
- 2 - 4+ years customer facing technical support experience
- Working knowledge of the components in a web applications stack
- Experience in one (or more) of the following: JavaScript, CSS, HTML, XML
- Experience in Relational Databases (ie MySQL, MariaDB, Oracle)
- Good experience writing or debugging JavaScript (or other Object Orientated languages)
- Good experience in using browser debug tools, ie F11 tools in IE, Firebug, Chrome developer tools, etc.
- Excellent verbal and written communication skills
- Works well in a team environment
- Strong personal commitment to quality and customer service
- Ability to understand and communicate complex issues and technical processes
- Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers
Salary (Rate): £200 per day
City: Staines
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Technical Support Engineer (JavaScript)- Staines/Hybrid- 12 Months- £150-£200 per day
A global technical company are looking for an experienced Technical Support Engineer to join their team on an initial 12 month assignment. The successful candidate will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform.
Skills/Experience:
- 2 - 4+ years customer facing technical support experience
- Working knowledge of the components in a web applications stack
- Experience in one (or more) of the following: JavaScript, CSS, HTML, XML
- Experience in Relational Databases (ie MySQL, MariaDB, Oracle)
- Good experience writing or debugging JavaScript (or other Object Orientated languages)
- Good experience in using browser debug tools, ie F11 tools in IE, Firebug, Chrome developer tools, etc.
- Excellent verbal and written communication skills
- Works well in a team environment
- Strong personal commitment to quality and customer service
- Ability to understand and communicate complex issues and technical processes
- Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.