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Technical Support Engineer (JavaScript)
Posted 2 weeks ago by 1750751166
£200 Per day
Undetermined
Hybrid
Staines, Surrey
Summary: A global technical company is seeking an experienced Technical Support Engineer with a focus on JavaScript for a 12-month hybrid role based in Staines. The successful candidate will be responsible for resolving technical cases and providing support to customers regarding software and platform issues. This position requires strong communication skills and a commitment to quality customer service. The role is ideal for individuals with a solid background in web application technologies and customer-facing support experience.
Key Responsibilities:
- Resolve technical cases created by customers regarding software and platform issues.
- Provide troubleshooting assistance and answer technical questions.
- Utilize knowledge of web application components to assist customers effectively.
- Maintain a professional demeanor while handling complex user issues.
Key Skills:
- 2 - 4+ years customer facing technical support experience.
- Working knowledge of web application stack components.
- Experience with JavaScript, CSS, HTML, XML.
- Experience with Relational Databases (MySQL, MariaDB, Oracle).
- Proficient in writing or debugging JavaScript and using browser debug tools.
- Excellent verbal and written communication skills.
- Ability to work well in a team environment.
- Strong commitment to quality and customer service.
- Ability to understand and communicate complex technical issues.
Salary (Rate): £200 per day
City: Staines
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Technical Support Engineer (JavaScript)- Staines/Hybrid- 12 Months- £150-£200 per day
A global technical company are looking for an experienced Technical Support Engineer to join their team on an initial 12 month assignment. The successful candidate will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform.
Skills/ Experience:
* 2 - 4+ years customer facing technical support experience
* Working knowledge of the components in a web applications stack
* Experience in one (or more) of the following: JavaScript, CSS, HTML, XML
* Experience in Relational Databases (i.e. MySQL, MariaDB, Oracle)
* Good experience writing or debugging JavaScript (or other object orientated languages)
* Good experience in using browser debug tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc.
* Excellent verbal and written communication skills
* Works well in a team environment
* Strong personal commitment to quality and customer service
* Ability to understand and communicate complex issues and technical processes
* Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.