Technical Support Engineer - Integrations (REST/SOAP, SAML/LDAP)
Posted Today by 1770706658
Negotiable
Inside
Hybrid
Dublin
Summary: Join a high-performing enterprise support team as a Technical Support Engineer, focusing on troubleshooting complex integrations across various technologies. This hands-on role requires strong communication skills to effectively resolve customer incidents and escalations. The position offers a hybrid working arrangement in Dublin City with the potential for conversion to a full-time role. Candidates should have a solid background in customer-facing technical support and a strong understanding of integrations and networking basics.
Key Responsibilities:
- Own and resolve complex customer incidents and escalations
- Troubleshoot integrations across REST/SOAP, LDAP/SAML, SMTP/IMAP/POP3, JDBC/ODBC
- Analyse logs, isolate root cause, and explain fixes clearly
- Collaborate with internal teams to improve resolution speed and quality
Key Skills:
- 3-5+ years' customer-facing technical support (SaaS/software/enterprise)
- Strong understanding of integrations + networking basics (HTTP/TCP/IP)
- Comfortable with SQL/relational databases (MySQL/Oracle)
- Scripting exposure (JavaScript/Python/Shell/Perl) + ability to debug/read code (Java ideal)
- Clear written and verbal communication
Salary (Rate): £42,000 yearly
City: Dublin
Country: Ireland
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Join a high-performing enterprise support team where you'll troubleshoot complex integrations across APIs, authentication, email infrastructure and databases. This is a hands-on role for someone who enjoys proper root-cause work and can communicate clearly with customers.
The Offer:
- 11-month PAYE contract + possibility of conversion to fulltime
- €49,000 per annum (pro-rata)
- Hybrid: 2-3 days onsite, Dublin City
What you'll do
- Own and resolve complex customer incidents and escalations
- Troubleshoot integrations across REST/SOAP, LDAP/SAML, SMTP/IMAP/POP3, JDBC/ODBC
- Analyse logs, isolate root cause, and explain fixes clearly
- Collaborate with internal teams to improve resolution speed and quality
What you'll bring
- 3-5+ years' customer-facing technical support (SaaS/software/enterprise)
- Strong understanding of integrations + networking basics (HTTP/TCP/IP)
- Comfortable with SQL/relational databases (MySQL/Oracle)
- Scripting exposure (JavaScript/Python/Shell/Perl) + ability to debug/read code (Java ideal)
- Clear written and verbal communication
Apply
Send your CV or message me for a quick fit-check and a fast turnaround.