Technical Support Engineer (Inside IR35)

Role - Technical Support Engineer (Inside IR35)

Location - Stafford

Essential Responsibilities:

• Review, analyse, and resolve assigned customer application enquiries using sound engineering principles while meeting business standards, procedures, quality expectations, and response deadlines.
• Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability.
• Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities.
• Support Protection and Control system engineering tasks, including technical review, issue investigation, and application guidance.
• Manage fault reports and customer complaints in line with defined procedures, ensuring timely technical input and clear customer communication.
• Support internal and external training activities, including classroom-based training and commissioning-focused knowledge transfer.
• Build knowledge of new products, systems, and industry standards to strengthen technical capability and support continuous improvement across the service organisation.

Mandatory Requirements:

• Minimum BSc in Electrical Engineering, or equivalent qualification, with four to five years of relevant project or service experience.
• Experience with Substation Automation Systems, including technical support, testing, maintenance, and commissioning in transmission, distribution, industrial, or power plant environments.
• Ability to analyse customer applications and produce clear, accurate technical reports.
• Understanding of protection and control testing practices, tools, and equipment.
• Ability to travel within the UK and overseas as required.
• Fluent English, with the ability to communicate effectively with customers in writing and verbally.

Preferred Experience:

• Proven knowledge of protection relays and Substation Automation solutions.

Desired Characteristics:

• Working-level knowledge of substation protection and control system applications across transmission, distribution, and industrial environments.
• Ability to organise priorities, manage workload, and deliver against agreed milestones.
• Strong problem identification, root-cause analysis, and solution development skills.
• Sound judgement under pressure, with the ability to manage multiple customer enquiries simultaneously.
• Strong interpersonal and negotiation skills, with a constructive and customer-focused approach.
• Excellent verbal and written communication skills, with the ability to work effectively across departments.
• Collaborative working style with strong self-motivation, flexibility, and commitment to continuous learning.
• Self-starting team player with a strong sense of urgency and the ability to deliver to tight deadlines.