Technical Support Engineer
Posted 1 week ago by Insight Global
Negotiable
Undetermined
Undetermined
Reading, England, United Kingdom
Summary: Insight Global is seeking a Technical Support Engineer for a leading company in high-performance gaming gear. The role involves providing expert support for gaming accessories, troubleshooting technical issues, and ensuring a positive customer experience. Fluency in French and English is essential, along with a basic understanding of technical setups and a passion for gaming. The position requires handling a high volume of customer inquiries across various channels while representing the brand positively.
Key Responsibilities:
- Respond to customer issues through chat, social media, and web requests.
- Troubleshoot and resolve technical problems, escalating complex cases as necessary.
- Log and manage all interactions using Microsoft Dynamics CRM.
- Maintain up-to-date product knowledge and update email/chat templates.
- Handle RMAs and logistics support as needed.
Key Skills:
- Fluent in French and English (spoken and written).
- Basic technical knowledge (e.g., PC setup, peripherals).
- Enthusiasm and willingness to learn.
- Comfortable with high-volume ticket handling (50–60/day).
- Able to troubleshoot basic hardware/software issues.
- Additional European languages (Turkish, French, German, etc.) are a plus.
- Familiarity with Microsoft Dynamics CRM.
- Passion for gaming and active participation in gaming communities.
- Understanding of gaming peripherals (keyboards, headsets, etc.).
- Strong interest in gaming and technology.
Salary (Rate): undetermined
City: Reading
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Insight Global is hiring a Technical Support Engineer on behalf of a global leader in high-performance gaming gear, trusted by gamers worldwide for its cutting-edge technology and immersive experiences. In this role, you’ll be at the heart of the customer journey, delivering expert support for a premium line of gaming accessories. As the first point of contact, you’ll troubleshoot technical issues, answer product-related questions, and help users get the most out of their gear — all while providing a smooth, engaging support experience. You’ll represent the brand directly, so being personable, positive, and proactive is key to building lasting trust and loyalty with every interaction.
Must haves:
- Fluent in French and English (spoken and written)
- Basic technical knowledge (e.g. PC setup, peripherals)
- Enthusiasm and willingness to learn
- Comfortable with high-volume ticket handling (50–60/day)
- Able to troubleshoot basic hardware/software issues - basic level of understanding
Plusses:
- Additional European languages (Turkish, French, German etc.)
- Familiarity with Microsoft Dynamics CRM
- Passion for gaming and active in gaming communities
- Understanding of gaming peripherals (keyboards, headsets, etc.)
- Strong interest in gaming and technology
Day to day:
In this role, you’ll be responsible for responding to customer issues through various channels, including chat, social media, and web requests. You’ll troubleshoot and resolve technical problems, escalating more complex cases when necessary. All interactions will be logged and managed using Microsoft Dynamics CRM. You’ll also maintain up-to-date product knowledge, regularly update email/chat templates, and handle RMAs and logistics support as needed.