Technical Support Consultant - Digital Payments

What you'll be doing

Supporting day-to-day operations across digital payment products.

Investigating and resolving technical queries from partners and internal teams.

Troubleshooting payment and card-related issues.

Supporting testing and identifying issues across payment journeys.

Working with technical teams to document and resolve problems.

Improving processes and identifying opportunities to automate manual tasks using technology and AI tools.

What we're looking for

3+ years' experience in a technical support, fintech, banking, payments or technology operations role.

A basic understanding of payment ecosystems (e.g. card payments, authorisation, settlement).

Strong problem-solving skills and attention to detail.

Comfortable working with technical teams and learning new systems.

Someone who is proactive, curious and enjoys getting to the root cause of issues.

Nice to have

Experience with digital wallets, payment platforms or financial technology.

Exposure to APIs, integrations or software development lifecycles.

Experience using ticketing systems.

Interest in automation and AI tools.

This is an excellent opportunity to join a high-performing technology team, gain exposure to global payments and develop your technical expertise within a leading organisation.