Desktop Support Engineer
Start Date: ASAP!
Location: London, Westminster
Duration: 6 months
Clearance: SC Clearance
We are looking for an experienced, professional and personable Desktop Engineer to join our customer on their internal SC Cleared Tech Bar.
You'll be responsible for providing excellent customer service, whilst being the first point of contact to IT Hardware, Software and basic Network connection issues.
Key Responsibilities
- Manage workloads, ticket queues, and ensure SLA are met.
- Technical support for desktops, laptops, tablets, mobiles, hardware, and software.
- Experience with ticketing systems (eg, ServiceNow).
- Support Windows 10/11, O365, Applications and Active Directory.
- Basic understanding of server infrastructure, cabling, and networking.
- Ability to diagnose hardware, software, network, and server issues.
- Log and maintain customer enquiries, offering proactive updates where needed.
- Install, configure, upgrade, move, rebuild, and decommission IT equipment.
- Good knowledge of desktop environments, PC/server hardware, and software
- Escalate and hand over bespoke software issues; ensuring all technical info is logged.
- Strong problem-solving skills and well-organised approach.
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.