Technical Specialist (Parcel Lockers, Kiosks, ATMs)

Technical Specialist (Parcel Lockers, Kiosks, ATMs)

Posted 2 weeks ago by Stott and May

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Negotiable
Inside
Hybrid
London, England, United Kingdom
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Summary: The Technical Specialist role focuses on supporting and maintaining automated systems such as parcel lockers, kiosks, and ATMs. The position requires advanced troubleshooting and system optimization skills, along with collaboration across various teams to ensure reliable performance. The contract is set for a duration of 6-12 months and involves both remote and on-site work in London. The role is classified as inside IR35.

Key Responsibilities:

  • Troubleshoot hardware, software, and network issues (remotely and on-site).
  • Monitor and maintain system health, configurations, and performance.
  • Support deployments and configure user/network settings.
  • Analyse system data to identify issues and improve efficiency.
  • Work with engineering, operations, and third-party vendors on issue resolution.
  • Maintain accurate documentation and system logs.
  • Contribute to user guides and technical manuals.
  • Ensure security compliance and respond to alerts.

Key Skills:

  • 3–5 years' technical support experience with automated or integrated systems.
  • Strong skills in hardware repair, system diagnostics, and networking (TCP/IP, VPN, DNS, DHCP).
  • Familiarity with Linux, Windows or Android OS and SQL/database use.
  • Analytical mindset with clear communication and documentation skills.
  • Background in customer service or high-availability systems (desirable).

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Description Technical Specialist (Parcel Lockers, Kiosks, ATMs)

Start: ASAP

Duration: 6-12 months

Location: London, Hybrid 2-3 days on site

Pay: negotiable, inside IR35

We’re looking for a Technical Specialist to support and maintain automated systems such as parcel lockers, kiosks, and ATMs. This contract role involves advanced troubleshooting, system optimisation, and cross-functional collaboration to ensure smooth, reliable performance.

Key Responsibilities

  • Troubleshoot hardware, software, and network issues (remotely and on-site).
  • Monitor and maintain system health, configurations, and performance.
  • Support deployments and configure user/network settings.
  • Analyse system data to identify issues and improve efficiency.
  • Work with engineering, operations, and third-party vendors on issue resolution.
  • Maintain accurate documentation and system logs.
  • Contribute to user guides and technical manuals.
  • Ensure security compliance and respond to alerts.

Required Your Profile:

  • 3–5 years' technical support experience with automated or integrated systems.
  • Strong skills in hardware repair, system diagnostics, and networking (TCP/IP, VPN, DNS, DHCP).
  • Familiarity with Linux, Windows or Android OS and SQL/database use.
  • Analytical mindset with clear communication and documentation skills.

Desirable

  • Background in customer service or high-availability systems.
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