Summary: The Technical Service Desk Analyst role involves providing IT support and services, with a focus on long-term employment opportunities. The position is based in Hampton, Peterborough, and offers a pay rate that increases after three months. Candidates must have prior IT experience and the ability to drive.

Key Responsibilities:

• Provide technical support and assistance to users.
• Manage and resolve IT service desk tickets.
• Communicate effectively with users to understand their technical issues.
• Document and track issues and resolutions in the service desk system.
• Assist in the development of service desk processes and procedures.

Key Skills:

• Previous IT working experience.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Driving license and ability to travel as needed.

Salary (Rate): 15.44

City: Peterborough

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT