Technical Project/Programme Manager - ServiceNow Implementation
Posted 1 week ago by Saunders Scott
£500 Per day
Outside
Undetermined
Greater London, UK
Summary: The Technical ServiceNow Project Manager will lead a critical Datacenter Migration and ServiceNow ITSM Implementation, focusing on the delivery of ITSM modules such as Incident, Change, Problem, and CMDB. The role requires a deep understanding of the ServiceNow platform and ITIL framework to ensure a seamless transition of services and assets. The ideal candidate will manage the full lifecycle of ServiceNow modules while coordinating with various stakeholders and ensuring data integrity during migration. Strong project management skills and technical expertise in infrastructure are essential for success in this position.
Key Responsibilities:
- Manage the full life cycle of ServiceNow ITSM modules, ensuring they support the new datacenter operating model.
- Advocate for Out-of-the-Box functionality to minimize technical debt and ensure long-term platform health.
- Lead daily stand-ups, sprint planning, and backlog grooming for the development team using ServiceNow SPM or Jira.
- Oversee the discovery and mapping of all configuration items, ensuring the Common Service Data Model accurately reflects the new datacenter architecture.
- Act as a critical link to the Change Advisory Board, managing the high volume of change requests associated with migrating servers and applications.
- Identify technical dependencies between applications and hardware to prevent service outages during migration phases.
- Act as the translator between infrastructure/migration engineers and the ServiceNow development team.
- Coordinate with third-party migration partners and Managed Service Providers to ensure data integrity during migration.
- Create and maintain Real Time dashboards in ServiceNow to track migration progress, SLA compliance, and project burn-up/down charts.
Key Skills:
- Deep knowledge of ITSM and ITOM is highly preferred.
- Strong understanding of Service Transition and Service Operation (ITIL v4 Certification).
- Familiarity with cloud/physical datacenter concepts (e.g., VMWare, Azure/AWS, networking, storage).
- PMP, PRINCE2, or Agile certifications.
- Proven track record of managing large-scale data imports/exports and maintaining data integrity.
- Ability to manage high-pressure scenarios during critical migration windows.
- Precision in analytical thinking regarding service catalog impacts.
- ServiceNow Certified System Administrator and Implementation Specialist certifications preferred.
- ITIL Specialist: Create, Deliver and Support certification preferred.
Salary: £500 a day
City: Greater London
Country: UK
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Technical ServiceNow Project Manager to lead a mission-critical Datacenter Migration and ServiceNow ITSM Implementation. You will be responsible for the end-to-end delivery of IT Service Management (ITSM) modules-specifically focusing on Incident, Change, Problem, and CMDB-to ensure a seamless transition of services and assets from Legacy environments to the new infrastructure.
The ideal candidate possesses a deep understanding of the ServiceNow platform, the ITIL framework, and the technical complexities of server/infrastructure relocation.
Key Responsibilities
1. ServiceNow Implementation & Governance
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Module Delivery: Manage the full life cycle (initiation to hypercare) of ServiceNow ITSM modules, ensuring they are configured to support the new datacenter operating model.
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Platform Best Practices: Advocate for Out-of-the-Box (OOTB) functionality to minimize technical debt and ensure long-term platform health.
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Agile Management: Lead daily stand-ups, sprint planning, and backlog grooming for the development team using ServiceNow SPM (formerly ITBM) or Jira.
2. Datacenter Migration Coordination
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CMDB Accuracy: Oversee the discovery and mapping of all configuration items (CIs). Ensure the Common Service Data Model (CSDM) accurately reflects the new datacenter architecture.
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Change Management: Act as a critical link to the Change Advisory Board (CAB), managing the high volume of change requests associated with migrating hundreds of Servers and applications.
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Risk & Dependency Mapping: Identify technical dependencies between applications and hardware to prevent service outages during "lift and shift" or "re-platforming" phases.
3. Stakeholder & Technical Liaison
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Translate Requirements: Act as the "translator" between the infrastructure/migration engineers and the ServiceNow development team.
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Vendor Management: Coordinate with third-party migration partners and Managed Service Providers (MSPs) to ensure data integrity during migration.
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Reporting: Create and maintain Real Time dashboards in ServiceNow to track migration progress, SLA compliance, and project burn-up/down charts.
Required Qualifications & SkillsTechnical Expertise
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ServiceNow Proficiency: Deep knowledge of ITSM (Pro/Enterprise) and ITOM (Discovery & Service Mapping) is highly preferred.
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ITIL v4 Certification: Strong understanding of Service Transition and Service Operation.
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Infrastructure Knowledge: Familiarity with cloud/physical datacenter concepts (eg, VMWare, Azure/AWS, networking, storage).
Project Management
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Certifications: PMP, PRINCE2, or Agile (CSM/SAFe).
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Data Migration Experience: Proven track record of managing large-scale data imports/exports (Transform Maps, Import Sets) and maintaining data integrity.
Soft Skills
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High-Pressure Leadership: Ability to manage "war room" scenarios during critical migration windows.
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Analytical Thinking: Precision in identifying how a single server move affects the entire service catalog.
Preferred Certifications
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ServiceNow Certified System Administrator (CSA)
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ServiceNow Certified Implementation Specialist (CIS) - ITSM
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ITIL Specialist: Create, Deliver and Support (CDS)