Technical Programme Manager

The Opportunity

Joining at the mobilisation stage of the programme, you will play a pivotal role in establishing the delivery framework, governance model and cross-functional operating cadence that will underpin a multi-year transformation.

You'll be responsible for creating and owning the integrated programme plan, managing critical dependencies, governing programme risk and ensuring alignment across a broad stakeholder community.

As part of the transformation office, you'll also have the opportunity to recruit and build a high-performing team of approximately 5-6 programme professionals, providing leadership and direction across a programme involving more than 50 stakeholders and delivery resources.

This role offers unrivalled visibility, autonomy and influence within a business where successful programme delivery will directly impact future growth and strategic outcomes.

Programme Leadership

• Lead the coordination of a complex, enterprise-wide transformation programme valued at approximately £100m.
• Create and maintain a single integrated programme plan across multiple business and technology workstreams.
• Manage programme interdependencies, critical paths, milestones and delivery risks.
• Ensure all teams remain aligned against key delivery objectives and mobilisation milestones.

Governance & Executive Reporting

• Establish and lead programme governance forums, including Steering Committees and executive reporting structures.
• Produce concise, meaningful reporting focused on programme status, risks, decisions and outcomes.
• Drive programme visibility and decision-making across senior leadership forums.

Stakeholder Management

• Build trusted relationships with senior leadership, including CIO-level and executive stakeholders.
• Influence and coordinate business, operational and technology leaders across multiple functions.
• Ensure stakeholders remain aligned on priorities, dependencies, sequencing and programme outcomes.

Delivery & Risk Management

• Maintain programme-wide RAID management and dependency tracking.
• Identify potential delivery issues early and drive mitigation plans before critical milestones are impacted.
• Coordinate delivery across internal teams and external suppliers.

Team Leadership

• Build and lead a small, high-performing programme team of approximately 5-6 people.
• Create a culture of accountability, collaboration and delivery excellence.
• Develop programme management standards, reporting disciplines and ways of working.

What We're Looking For

An accomplished Technical Programme Manager who thrives in complex, fast-moving environments and has successfully delivered large-scale transformation programmes.

You'll combine strong programme leadership, executive stakeholder management and technical credibility to bring structure, governance and momentum to a business-critical £100m transformation programme, while building and leading a team of 5-6 programme professionals from the outset.

Essential Experience

• Proven experience leading complex, enterprise-wide transformation programmes with multiple interdependent workstreams.
• Experience within fast-paced, customer-facing sectors such as Retail, Hospitality, Travel, Leisure or Consumer Services.
• Demonstrable track record delivering programmes with budgets or investment values in excess of £50m-£100m+.
• Expertise in programme governance, executive reporting, RAID management and critical path planning.
• Strong stakeholder management skills with experience engaging and influencing C-suite and executive leadership teams.
• Experience coordinating cross-functional teams across technology, operations and business functions.
• Strong technical awareness with the ability to work credibly alongside architecture, integration, data, cloud and cyber teams without being a hands-on technical specialist.
• Experience managing third-party suppliers and delivery partners to key milestones and commitments.
• Programme management qualification such as MSP, PRINCE2, PMP or APM, or equivalent experience.

Desired Experience

• Previous involvement in major mobilisation, transformation, bid or contract transition programmes.
• Exposure to technology platforms such as SAP, workforce management, POS, digital platforms, payments or enterprise applications.
• Experience building and leading Programme Management Office (PMO) or delivery teams.
• You do not need to be a technical specialist, but you must be technically credible.
• You should be able to challenge assumptions, understand dependencies and communicate effectively with both technical and non-technical stakeholders.
• Existing SC Clearance or eligibility to obtain clearance.