Technical Program Manager (Service Now platform)

Overview

Join a leading global digital organization in Amsterdam as a Technical Program Manager (Service Now platform) driving large, cross-functional software delivery initiatives across product, engineering, and security.

This role is ideal for someone who can combine hands-on technical depth with strong program leadership—navigating ambiguity, aligning diverse stakeholders, anticipating risks, and delivering outcomes across multiple teams and workstreams.

Required Skills

• Proven experience leading large, cross-organizational software development programs
• Strong working knowledge of Agile delivery (and blended delivery approaches), including:
• Sprint planning, stand-ups, Scrum-of-Scrums, retrospectives
• Backlog hygiene (epics/user stories), burndown/metrics, dependency tracking
• Expertise building and managing integrated program plans and schedules across multiple teams and SDLC approaches
• Strong risk, issue, and dependency management (identify, assess, track, mitigate; manage escalations and trade-offs)
• Ability to communicate clearly and consistently with stakeholders at multiple levels (including senior leadership)
• Strong analytical, data-driven decision-making mindset; results-oriented delivery focus
• Ability to understand and engage with architectural/technical discussions (technical design reviews, estimating, constraints)

Nice to Have Skills

• Experience coordinating delivery across teams with different SDLC methodologies and tooling
• Background supporting platform services and/or enterprise-scale, global programs
• Facilitation skills for workshops to resolve conflicts, align scope, and unblock delivery

Preferred Education and Experience

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• Typically 3–5+ years of relevant experience, including technical program management in software delivery environments

Other Requirements

• Comfortable working in a fast-moving environment with competing priorities and evolving requirements
• Ability to produce concise, high-quality program communications (status reporting, meeting outputs, stakeholder updates)
• Ability to be on-site in Amsterdam, Netherlands