Technical Program Manager

Technical Program Manager

Posted Today by KBC Technologies Group

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Negotiable
Undetermined
Undetermined
Warwick, England, United Kingdom
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Agile Methodology Change Management Information Technology Infrastructure Library IT Service Management Management Milestones (Project Management) Project Management Regression Testing ServiceNow Stakeholder Management

Summary: We are seeking an experienced Technical Program Manager (TPM) with strong expertise in ServiceNow to lead the end-to-end delivery of complex platform initiatives. The ideal candidate will manage large-scale ServiceNow programs and coordinate cross-functional delivery teams while ensuring adherence to best practices in Agile, ITIL, and SDLC methodologies.

Key Responsibilities:

  • Lead and manage large-scale ServiceNow programs across modules such as ITSM, ITOM, HRSD, SecOps, APM, or custom applications.
  • Coordinate cross-functional delivery teams, including business analysts, architects, developers, and testers.
  • Partner with ServiceNow product owners and architects to define scope, timelines, and success metrics.
  • Ensure adherence to best practices around Agile, ITIL, and SDLC methodologies.
  • Track and manage milestones, risks, issues, dependencies, and resource allocations across multiple workstreams.
  • Drive platform governance, stakeholder alignment, and roadmap planning in collaboration with leadership.
  • Oversee vendor/partner performance and ensure compliance with contractual obligations.
  • Provide executive dashboards, program health metrics, and regular status updates.
  • Manage ServiceNow release upgrades, regression testing, and change management activities.
  • Contribute to ServiceNow strategy, innovation roadmaps, and continuous improvement initiatives.

Key Skills:

  • 10+ years of overall IT experience, including 5+ years in Program or Project Management roles.

Salary (Rate): undetermined

City: Warwick

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Summary We are seeking an experienced Technical Program Manager (TPM) with strong expertise in ServiceNow to lead the end-to-end delivery of complex platform initiatives. The ideal candidate will bring a combination.

Key Responsibilities

  • Lead and manage large-scale ServiceNow programs across modules such as ITSM, ITOM, HRSD, SecOps, APM, or custom applications .
  • Coordinate cross-functional delivery teams , including business analysts, architects, developers, and testers.
  • Partner with ServiceNow product owners and architects to define scope, timelines, and success metrics .
  • Ensure adherence to best practices around Agile, ITIL, and SDLC methodologies .
  • Track and manage milestones, risks, issues, dependencies, and resource allocations across multiple workstreams.
  • Drive platform governance, stakeholder alignment, and roadmap planning in collaboration with leadership.
  • Oversee vendor/partner performance and ensure compliance with contractual obligations.
  • Provide executive dashboards, program health metrics, and regular status updates .
  • Manage ServiceNow release upgrades , regression testing, and change management activities.
  • Contribute to ServiceNow strategy, innovation roadmaps, and continuous improvement initiatives .

Required Skills & Qualifications 10+ years of overall IT experience, including 5+ years in Program or Project Management roles.

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