Key Responsibilities

• Manage end-to-end project life cycle for contact centre technology implementations, upgrades, and integrations.
• Lead the development and execution of project plans, ensuring timely delivery within budget and scope.
• Coordinate cross-functional teams including IT, operations, and business units to align project goals with organizational objectives.
• Oversee the implementation and integration of SVS platform enhancements for improved contact centre efficiency.
• Identify and mitigate project risks, escalating issues to senior management when necessary.
• Facilitate effective communication among stakeholders, including regular status updates and progress reports.
• Ensure compliance with banking regulations and internal policies throughout project execution.

• Proven experience in project management within the banking or financial services sector.
• Strong knowledge of contact centre technologies and servicing tools, particularly SVS platforms.
• Excellent understanding of Agile methodologies and project management best practices.
• Proficiency in project management tools and software.
• Strong leadership and stakeholder management skills.
• Ability to work effectively in a fast-paced, international environment.
• Excellent communication and presentation skills.

• Minimum 5 years of project management experience in banking or financial services.
• Demonstrated success in delivering complex technology projects for contact centres.
• Experience with SVS platforms and contact centre servicing tools.
• Track record of managing multiple projects simultaneously in a Matrix organization.