Technical Major Incident Manager
Posted Today by McGregor Boyall
Negotiable
Inside
Hybrid
London
Summary: The Major Incident Manager (VP Level) role is a senior contract position based in London, requiring an experienced professional to lead the resolution of critical technology incidents within a global enterprise environment. The role involves coordinating cross-functional teams and ensuring effective communication during high-severity incidents. The position demands a strong understanding of enterprise technology and incident management frameworks, with a focus on minimizing business impact. The contract is for a rolling duration of 6 months, with a requirement for 3 days onsite per week.
Key Responsibilities:
- Take ownership of high-severity incidents from detection to service restoration.
- Coordinate cross-functional technology teams, vendors, and stakeholders.
- Establish incident command structures and drive triage and recovery efforts.
- Provide clear executive communications and ensure accurate documentation.
- Assess operational, business, regulatory, and security risks during incidents.
- Drive effective escalation and support post-incident activities.
- Collaborate with global teams to ensure seamless incident management.
Key Skills:
- Experience leading major incidents in a large-scale, 24/7 production environment.
- Proven ability to act as an Incident Commander in high-pressure situations.
- Strong understanding of enterprise technology environments, including cloud and infrastructure.
- Knowledge of cybersecurity concepts and operational risk.
- Experience with ITIL-aligned Incident, Problem, and Change Management frameworks.
- Exceptional communication skills for translating technical issues into business impact updates.
- Strong stakeholder management and influencing skills.
- Excellent organizational skills with the ability to manage multiple priorities.
- High-level understanding of enterprise infrastructure technologies.
Salary (Rate): £500 daily
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Senior
Industry: IT
- Negotiable
- London
- Contract
Major Incident Manager (VP Level) - Contract
Location: London (3 days onsite per week)
Duration: 6-month rolling contract
Day rate: £450 - £500 PAYE
We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This is a senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority.
In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors, and stakeholders to minimise business impact. You will establish incident command structures, drive rapid triage and recovery efforts, provide clear executive communications, and ensure accurate real-time documentation of actions, risks, and decisions.
You will also assess operational, business, regulatory, and security risks during incidents, drive effective escalation where required, and support post-incident activities to improve resilience and service stability. Working within a global follow-the-sun model, you will collaborate with teams across multiple regions to ensure seamless incident management and handovers.
Key Skills & Experience
- Experience leading major incidents within a large-scale, 24/7 production environment.
- Proven ability to act as an Incident Commander during high-pressure situations.
- Strong understanding of enterprise technology environments, including cloud, infrastructure, networks, databases, identity management, and distributed systems.
- Knowledge of cybersecurity concepts, operational risk, and security incident assessment.
- Experience working within ITIL-aligned Incident, Problem, and Change Management frameworks.
- Exceptional communication skills, with the ability to translate technical issues into clear business impact updates.
- Strong stakeholder management and influencing skills, including engagement with senior leadership.
- Excellent organisational skills and the ability to manage multiple priorities simultaneously.
- High-level understanding of enterprise infrastructure technologies across operating systems, storage, virtualisation, authentication, networking, and cloud platforms.
Please apply today to be considered
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.