Technical Lead - Contact Center with AWS Connect,python and Lamnda-6months-London
Posted Today by Kirtana Consulting
Negotiable
Undetermined
Undetermined
London, UK
Summary: Kirtana Consulting is seeking a Technical Lead for a Contact Center role focused on AWS Connect, Python, and Lambda for a 6-month rolling contract in London. The position requires extensive experience in technical leadership and collaboration with cross-functional teams to design and implement contact center solutions. The ideal candidate will have a strong background in AWS services and Infrastructure as Code using Terraform. This role emphasizes enhancing customer experience through innovative solutions and efficient code development.
Key Responsibilities:
- Provide technical leadership and mentorship to a team of engineers working on Amazon Connect and AWS solutions.
- Collaborate with cross-functional teams, including architects, product managers, and developers, to define system requirements and design solutions.
- Design, implement, and optimize Amazon Connect contact center solutions, including integrations with CRM systems and third-party tools.
- Utilize AWS services (eg, Lambda, DynamoDB, API Gateway, CloudWatch, S3, IAM) to build scalable and resilient architectures.
- Enhance customer experience by implementing features like IVR, Chatbots, Call Routing, and Analytics on Amazon Connect.
- Develop and maintain Infrastructure as Code (IaC) using Terraform to automate the provisioning of AWS resources.
- Implement CI/CD pipelines using GitHub Actions or other tools to ensure smooth deployment and integration processes.
- Write clean, maintainable, and efficient code in Python to support automation, data processing, and Back End development.
- Act as a point of contact for escalations and critical technical challenges.
Key Skills:
- AWS Connect
- Python
- Lambda
- Terraform
- 10+ years of relevant experience
- Technical leadership
- Infrastructure as Code (IaC)
- CI/CD pipelines
- Collaboration with cross-functional teams
- Customer experience enhancement
Salary (Rate): undetermined
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Kirtana consulting is looking for Technical Lead - Contact Center with AWS connect, python and Lambda for 6months rolling contract in London.
Job description:
JOB DETAILS
Role Title: Technical Lead - Contact Center (WS Connect, python, Lamda, Terraform)
Must have skills:
Contact center -AWS Connect, python, Lambda, Terraform
Minimum number of relevant years of experience: 10+
Detailed Job Description:
Provide technical leadership and mentorship to a team of engineers working on Amazon Connect and AWS solutions.
Collaborate with cross-functional teams, including architects, product managers, and developers, to define system requirements and design solutions.
Design, implement, and optimize Amazon Connect contact center solutions, including integrations with CRM systems and third-party tools.
Utilize AWS services (eg, Lambda, DynamoDB, API Gateway, CloudWatch, S3, IAM) to build scalable and resilient architectures.
Enhance customer experience by implementing features like IVR, Chatbots, Call Routing, and Analytics on Amazon Connect.
Develop and maintain Infrastructure as Code (IaC) using Terraform to automate the provisioning of AWS resources.
Implement CI/CD pipelines using GitHub Actions or other tools to ensure smooth deployment and integration processes.
Write clean, maintainable, and efficient code in Python to support automation, data processing, and Back End development.
Act as a point of contact for escalations and critical technical challenges