Summary: The Technical Implementation & Support Manager will lead projects and provide technical support, ensuring seamless integration of software and systems for clients. This role requires collaboration with internal teams and clients to develop tailored solutions while maintaining high standards of service. The position is office-based in Epping and offers opportunities for professional growth in a supportive environment. Candidates should have a strong foundation in technology and experience in technical implementation or support roles.

Key Responsibilities:

• Collaborate with internal teams and clients to craft tailored hybrid mailing and eDelivery solutions.
• Develop technical specifications and ensure alignment with business requirements.
• Conduct rigorous system testing to ensure reliability and compliance with industry standards.
• Deploy and configure systems, ensuring seamless integration with client infrastructure.
• Create automation scripts and workflows to optimise deployment and delivery processes.
• Provide first and second-level support for technical issues and monitor system performance.
• Maintain documentation for system configurations and client training.
• Act as a technical point of contact for clients during and after implementation.
• Conduct training sessions and gather feedback to enhance solutions.
• Identify process enhancements and stay updated on emerging technologies in mailing and eDelivery.

Key Skills:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or equivalent experience.
• 2+ years in technical implementation or support roles.
• Proficiency in programming (Python, Java) and Scripting for automation tasks.
• Excellent problem-solving abilities with a strong customer-focused mindset.

Salary (Rate): 50000

City: Epping

Country: UK

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: IT