Technical Implementation Consultant

Summary: The Technical Implementation Consultant role at PHMG involves managing the delivery of bespoke audio branding services for clients' telephony systems, ensuring a world-class service experience. This position requires strong organizational skills and effective communication to coordinate with various teams and external contractors. The role is fixed-term maternity cover, ending on December 5, 2025, and is based in Manchester. The consultant will also receive training to develop technical skills while supporting UK clients.

Key Responsibilities:

• Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams.
• Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
• Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors.
• Managing and updating all project work into the CRM and related project cases.

Key Skills:

• Strong communication skills, verbal and written.
• A highly organised approach to work.
• Experience working with multiple departments both internally and externally.
• Experience in a telecoms environment and/or support desk is advantageous.
• Good telephone manner.
• Experience or understanding of Service Level Agreements and Ticket Management.

Salary (Rate): £31,000

City: Manchester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Other