What You'll Be Doing
As a Specialist Technical Support Help desk, you'll be the technical expert customers rely on when challenges arise.
- Troubleshoot electrical, mechatronic, and control system issues remotely
- Support customers worldwide with advanced food processing equipment
- Analyse root causes and provide effective solutions or workarounds
- Act as the main point of contact during technical incidents
- Support Field Service Engineers and technical teams globally
- Register and manage cases within ServiceMax
- Occasionally visit customer locations and support new installations
- Identify recurring issues and contribute to continuous improvement
What We're Looking For
- MBO+ or HBO degree in Electrical Engineering, Mechatronics, Automation, or a related technical field
- Several years of experience in Field Service, Commissioning, Technical Support, or Industrial Automation
- Experience with PLC/control systems such as Siemens and/or Beckhoff
- Knowledge of electrical engineering and pneumatics is highly desirable
- Strong problem-solving and analytical skills
- Fluent Dutch and good English communication skills (German is a nice plus!)
- Willingness to participate in a 24/7 shift rotation
- Living within approximately 50 km of Lichtenvoorde
Other information:
- Detavast opportunity with the possibility of a permanent contract after 12 months
- Hybrid working arrangement (3-4 days onsite)
- Be part of a supportive, knowledgeable, and cooperative team
Rate:
Not specified
Location:
Lichtenvoorde
IR35 Status:
Outside
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Mid-Level