Technical Design Authority

Technical Design Authority

Posted 1 week ago by Queen Square Recruitment

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Negotiable
Inside
Hybrid
Reading, England, United Kingdom
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Active Directory Agile Methodology Application Programming Interface (API) Automation Bank Reconciliations Bmc Software Configuration Management Databases Data Exchange Data Migration Dependency Management Equity and Debt Identity And Access Management Information Technology Infrastructure Library IT Service Management Management Middleware Project Management Office (PMO) Reconciliation Resource Allocation Scrum (Software Development) Solution Architecture Stakeholder Management Technical Debt User Acceptance Testing (UAT) Web Services Workflows

Summary: The Technical Design Authority (BMC Helix) role in Reading, UK, involves leading the technical delivery of BMC Helix solutions in a complex enterprise environment. The position requires a blend of solution architecture, technical oversight, and delivery governance for large-scale ITSM programmes. The TDA will ensure technical integrity throughout the project lifecycle while collaborating with various teams and stakeholders. This is a hybrid role requiring 2-3 days on-site work per week.

Key Responsibilities:

  • Define and validate architecture for BMC Helix modules including ITSM Suite, Digital Workplace, CMDB, and Smart IT.
  • Design secure, scalable, maintainable solutions using Helix Innovation Studio and Business Workflows.
  • Ensure alignment to ITIL best practices and enterprise-wide standards.
  • Architect integrations with third-party systems such as Active Directory, orchestrators, and service assurance tools.
  • Configure APIs, web services, and middleware for data exchange.
  • Manage complex integration scenarios including CMDB reconciliation and identity management.
  • Oversee technical delivery across multiple projects, ensuring governance compliance.
  • Conduct risk assessments, dependency management, and mitigation planning.
  • Balance customization vs. out-of-the-box usage to minimize technical debt.
  • Collaborate with PMO on delivery plans, timelines, and resource allocation.
  • Lead Agile execution models (Scrum / iterative delivery).
  • Support testing cycles including E2E testing, UAT, and go-live readiness.
  • Implement monitoring and health checks for ITSM and CMDB modules.
  • Identify automation and optimisation opportunities to streamline processes.

Key Skills:

  • 5+ years in BMC Helix / Remedy ITSM architecture and delivery.
  • Strong experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting.
  • Deep knowledge of ITSM processes (Incident, Change, Problem, Service Request).
  • Proven experience integrating BMC Helix with external platforms (AD, orchestrators, discovery tools).
  • Strong understanding of API development, web services, and data migration.
  • Experience working with both Agile and Waterfall delivery models.
  • Ability to manage complex delivery landscapes and multi-vendor environments.
  • Strong customer-facing and stakeholder management skills.

Salary (Rate): undetermined

City: Reading

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: Technical Design Authority (BMC Helix) Location: Reading, UK (Hybrid, 2–3 days on-site) Contract Length: 6 months Rate: INSIDE IR35 - Open to market rates

About the Role We are seeking an experienced Technical Design Authority (TDA) to lead end-to-end technical delivery for BMC Helix solutions within a complex enterprise environment. This position combines solution architecture, technical oversight, integration leadership, and delivery governance for large-scale ITSM programmes. You will ensure technical integrity across the full lifecycle—from design to deployment—while guiding teams, stakeholders, and third-party partners to deliver high-quality, secure, scalable solutions.

Key Responsibilities

  • Define and validate architecture for BMC Helix modules including ITSM Suite, Digital Workplace, CMDB, and Smart IT.
  • Design secure, scalable, maintainable solutions using Helix Innovation Studio and Business Workflows.
  • Ensure alignment to ITIL best practices and enterprise-wide standards.
  • Architect integrations with third-party systems such as Active Directory, orchestrators, and service assurance tools.
  • Configure APIs, web services, and middleware for data exchange.
  • Manage complex integration scenarios including CMDB reconciliation and identity management.
  • Oversee technical delivery across multiple projects, ensuring governance compliance.
  • Conduct risk assessments, dependency management, and mitigation planning.
  • Balance customization vs. out-of-the-box usage to minimize technical debt.
  • Collaborate with PMO on delivery plans, timelines, and resource allocation.
  • Lead Agile execution models (Scrum / iterative delivery).
  • Support testing cycles including E2E testing, UAT, and go-live readiness.
  • Implement monitoring and health checks for ITSM and CMDB modules.
  • Identify automation and optimisation opportunities to streamline processes.

Your Profile

Essential Skills & Experience

  • 5+ years in BMC Helix / Remedy ITSM architecture and delivery.
  • Strong experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting.
  • Deep knowledge of ITSM processes (Incident, Change, Problem, Service Request).
  • Proven experience integrating BMC Helix with external platforms (AD, orchestrators, discovery tools).
  • Strong understanding of API development, web services, and data migration.
  • Experience working with both Agile and Waterfall delivery models.
  • Ability to manage complex delivery landscapes and multi-vendor environments.

Desirable

  • Strong customer-facing and stakeholder management skills.
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