Technical Consultant
Posted 4 days ago by MRP Group
Negotiable
Undetermined
Hybrid
Gloucestershire, England, United Kingdom
Summary: The role of Technical Consultant involves the design, creation, and management of service models and their supporting CMDB structures in Gloucester, England. This position is crucial for effective Service Asset and Configuration Management (SACM), ensuring that configuration items and service models are accurately maintained throughout their lifecycle. The consultant will collaborate with various teams to align service models with operational and business needs while applying ITIL best practices.
Key Responsibilities:
- Own and manage the creation, maintenance, and evolution of service models and associated CMDB structures.
- Analyse complex service architectures, identifying configuration items (CIs), components, and relationships; document and build these within the CMDB.
- Define and maintain service model structures that accurately represent business, application, infrastructure, and (where applicable) OT environments.
- Manage the service model lifecycle, including onboarding, change, retirement, and the automation that supports these stages.
- Design, implement, and iteratively improve automation for service modelling, discovery, and relationship population.
- Ensure CMDB data quality, integrity, and compliance with SACM policies and governance standards.
- Apply ITIL best practices, with a strong focus on Service Asset and Configuration Management (SACM), ensuring traceability, impact analysis, and support for incident, problem, and change processes.
- Collaborate with architecture, operations, and service management teams to align service models with operational and business requirements.
Key Skills:
- Hands-on experience with CMDB platforms and service modelling tools, preferably OT uCMDB.
- Strong understanding of CI classes, relationship types, and service modelling patterns.
- Experience integrating discovery tools and data sources into a federated or integrated CMDB landscape.
Salary (Rate): undetermined
City: Gloucester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Location : Gloucester, England (Hybrid) Contract : 12 months + extension
Our client is seeking a Service Modeler / CMDB Technical Consultant for the design, creation, and ongoing management of service models and their supporting CMDB structures. The role plays a key part in enabling effective Service Asset and Configuration Management (SACM) by ensuring configuration items (CIs), relationships, and service models are maintained throughout their lifecycle.
Key Responsibilities:
- Own and manage the creation, maintenance, and evolution of service models and associated CMDB structures.
- Analyse complex service architectures, identifying configuration items (CIs), components, and relationships; document and build these within the CMDB.
- Define and maintain service model structures that accurately represent business, application, infrastructure, and (where applicable) OT environments.
- Manage the service model lifecycle, including onboarding, change, retirement, and the automation that supports these stages.
- Design, implement, and iteratively improve automation for service modelling, discovery, and relationship population.
- Ensure CMDB data quality, integrity, and compliance with SACM policies and governance standards.
- Apply ITIL best practices, with a strong focus on Service Asset and Configuration Management (SACM), ensuring traceability, impact analysis, and support for incident, problem, and change processes.
- Collaborate with architecture, operations, and service management teams to align service models with operational and business requirements.
Required Experience:
- Hands-on experience with CMDB platforms and service modelling tools, preferably OT uCMDB.
- Strong understanding of CI classes, relationship types, and service modelling patterns.
- Experience integrating discovery tools and data sources into a federated or integrated CMDB landscape.