Technical Business Analyst

Job Title: Senior Business Analyst

Location: Newcastle, UK

Job Type: Full-time contract, 12 Months

Work Model: Hybrid (60% onsite)

Summary: The multidisciplinary teams are organised around delivering our mission and priorities. These are: • to create a user-centred, empathetic end-to-end service at the heart of Dept.; • to provide the means of paying compensation to those eligible; and • to iterate our service through starting small and scaling fast, through a test and learn approach. • As a Senior Business Analyst in Dept., you will be working at pace working with a multi-disciplined team to conduct analysis that allows us to meet user and business needs • You will undertake research and analysis to understand how a Dept. works, considering the people, organisation, processes, information, data and technology. • You will identify areas for improvement, explore feasible options, analyse the effects of change and define success measures. • You will identify and elaborate user and business needs to enable effective design, development and testing of services and business change. • You will ensure new products and services meet business and user needs, and are aligned with organisational goals. • You will understand any business and policy constraints that need to be considered, and assess the implications

Responsibilities: • Helping to define required capabilities and support organisational changes to create and implement operating models that meet business objectives; • Identifying opportunities to improve business performance within a project or programme; • Advising on the approach to identify, investigate, analyse and communicate complex business problems and opportunities within a project or programme; • Ensuring solutions align with business goals and objectives, and business / user needs, and achieve the required outcomes and expected benefits; • Ensuring your proposed solutions align with organisational vision and strategy.

Required skills, knowledge, and experience: • Significant experience of working at Senior Business Analyst level in a digital environment; • Ability to horizon scan and gather intelligence to understand any business and policy constraints that need to be considered, and assessing the implications; • Strong communication skills, with the ability to build long-term strategic relationships including where there may be conflict or competing priorities; • The ability to identify issues or opportunities and see them through to resolution, influencing stakeholders and managing relationships effectively throughout; • Experience of working with limited direction to translate business drivers, goals and constraints into business objectives; • Experience of working in multi-disciplinary teams, using agile or other project methodologies; • Knowledge of different methodologies and of helping teams to adopt a range of Agile tools and techniques to undertake business analysis; • Experience of managing communities of practice activities, also encouraging and supporting Business Analysts learning and development.