Technical Architect - Salesforce - Inside IR35
Posted 1 day ago by SR2 | Socially Responsible Recruitment | Certified B Corporation™
£575 Per day
Inside
Undetermined
London, England, United Kingdom
Summary: The role of Technical Architect – ServiceNow focuses on leading the design, governance, and optimization of Change Management and CMDB architecture within a large-scale enterprise environment. The architect will ensure technical integrity and platform scalability while aligning with ServiceNow best practices across complex, multi-team delivery. This position requires a strong background in ServiceNow and experience in managing integrations and data governance. The role also involves mentoring and providing oversight to various teams involved in the implementation process.
Key Responsibilities:
- Define and govern the end-to-end technical architecture for Change Management and CMDB on the ServiceNow platform.
- Design data models, workflows, and integrations that ensure accuracy, scalability, and performance.
- Translate business and operational requirements into robust technical solutions aligned with ServiceNow standards.
- Shape the CMDB architecture, including class models, relationship mapping, data quality rules, reconciliation logic, and discovery patterns.
- Ensure CMDB design supports service, asset, and change workflows across the wider ecosystem.
- Oversee the integration of external data sources into the CMDB with strong data governance.
- Architect automated and manual change workflows, approvals, risk calculations, and policy-driven logic.
- Ensure change models support high-volume environments and align with enterprise governance frameworks.
- Optimise release, deployment, and change orchestration through scalable technical patterns.
- Lead API, integration, and data-flow design between ServiceNow, ITSM tooling, monitoring platforms, and CMDB sources.
- Establish and enforce platform guardrails, coding standards, reusable patterns, and configuration guidelines.
- Conduct technical reviews and ensure proposed solutions adhere to architecture principles.
- Evaluate platform enhancements, roadmap items, and new ServiceNow features relevant to Change & CMDB.
- Identify performance bottlenecks and implement technical improvements.
- Provide oversight and mentorship to developers, administrators, and functional teams.
Key Skills:
- Strong experience as a ServiceNow Technical Architect, ideally within enterprise or multi-supplier environments.
- Deep expertise in Change Management, CMDB design, Data Model governance, and Discovery/Service Mapping.
- Hands-on skills with ServiceNow IntegrationHub, API patterns (REST/SOAP), MID Servers, and event/monitoring integrations.
- Proven ability to define platform architecture, technical standards, and scalable solution patterns.
- Strong understanding of platform performance, data governance, and large-scale ServiceNow implementations.
- Ability to communicate architecture decisions clearly to technical and non-technical stakeholders.
Salary (Rate): £575 daily
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Technical Architect – ServiceNow (Change Management & CMDB) Location: London or Leeds Rate: £450 - £575 inside IR35 We’re seeking a highly capable ServiceNow Technical Architect to lead the design, governance, and optimisation of the Change Management and CMDB architecture within a large-scale enterprise environment. This role ensures technical integrity, platform scalability, and alignment with ServiceNow best practice across complex, multi-team delivery.
Key Responsibilities
- Architecture & Design
- Define and govern the end-to-end technical architecture for Change Management and CMDB on the ServiceNow platform.
- Design data models, workflows, and integrations that ensure accuracy, scalability, and performance.
- Translate business and operational requirements into robust technical solutions aligned with ServiceNow standards.
- CMDB Ownership
- Shape the CMDB architecture, including class models, relationship mapping, data quality rules, reconciliation logic, and discovery patterns.
- Ensure CMDB design supports service, asset, and change workflows across the wider ecosystem.
- Oversee the integration of external data sources into the CMDB with strong data governance.
- Change Management Technical Leadership
- Architect automated and manual change workflows, approvals, risk calculations, and policy-driven logic.
- Ensure change models support high-volume environments and align with enterprise governance frameworks.
- Optimise release, deployment, and change orchestration through scalable technical patterns.
- Integration & Platform Governance
- Lead API, integration, and data-flow design between ServiceNow, ITSM tooling, monitoring platforms, and CMDB sources.
- Establish and enforce platform guardrails, coding standards, reusable patterns, and configuration guidelines.
- Conduct technical reviews and ensure proposed solutions adhere to architecture principles.
- Continuous Improvement
- Evaluate platform enhancements, roadmap items, and new ServiceNow features relevant to Change & CMDB.
- Identify performance bottlenecks and implement technical improvements.
- Provide oversight and mentorship to developers, administrators, and functional teams.
Essential Skills & Experience
- Strong experience as a ServiceNow Technical Architect , ideally within enterprise or multi-supplier environments.
- Deep expertise in Change Management , CMDB design , Data Model governance , and Discovery/Service Mapping .
- Hands-on skills with ServiceNow IntegrationHub , API patterns (REST/SOAP), MID Servers, and event/monitoring integrations.
- Proven ability to define platform architecture, technical standards, and scalable solution patterns.
- Strong understanding of platform performance, data governance, and large-scale ServiceNow implementations.
- Ability to communicate architecture decisions clearly to technical and non-technical stakeholders.