Technical Architect

Summary: The Technical Architect/Lead role at Qualient Solutions requires extensive experience in IT within the telecom domain, focusing on BMC Helix and BMC Remedy ITSM solutions. The position involves designing, developing, and delivering technical solutions while ensuring alignment with business requirements and enterprise technology strategy. The ideal candidate will have a strong background in CMDB architecture and hands-on experience with cloud deployments. Collaboration with various stakeholders and adherence to technical standards are key aspects of this role.

Key Responsibilities:

• 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
• 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
• Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
• Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
• Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
• Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
• Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
• Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
• Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements
• Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
• Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
• Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
• Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
• Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
• Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
• Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks
• Experience working in Agile/Scrum development methodologies

Key Skills:

• 10+ years of experience in IT within the telecom domain
• 5+ years of hands-on experience with BMC Helix/BMC Remedy ITSM solutions
• Strong experience as a BMC Helix Technical Lead/Solution Architect
• Expertise in CMDB architecture and service modeling
• Hands-on experience with BMC Helix ITOM
• Experience with Helix Innovation Studio and codeless applications
• Strong understanding of BMC AR System architecture
• Experience with REST/SOAP integrations and webhooks
• Ability to collaborate with business stakeholders
• Experience in defining technical standards and development guidelines
• Strong debugging and issue resolution skills
• Experience with cloud deployments of BMC Helix (AWS/Azure)
• Familiarity with Agile/Scrum methodologies

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

We at Qualient Solutions looking for Technical Architect/Lead With BMC & Telecom Experience.

Job Description:-

• 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
• 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
• Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
• Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
• Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
• Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
• Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
• Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
• Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements
• Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
• Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
• Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
• Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
• Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
• Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
• Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks
• Experience working in Agile/Scrum development methodologies