Technical Architect
Posted 1 day ago by Queen Square Recruitment
£600 Per day
Inside
Hybrid
Guildford, England, United Kingdom
Summary: The ServiceNow Technical Architect role requires an experienced professional specializing in CSM or ITSM with strong integration skills. The architect will design, implement, and maintain ServiceNow solutions while leading technical decisions and collaborating with stakeholders on enterprise projects. This position is hybrid, based in Guildford or London, and is classified as inside IR35. The contract duration is 6 months with an immediate start date.
Key Responsibilities:
- Translate business requirements into ServiceNow CSM technical solutions.
- Develop architectural blueprints and functional designs for CSM implementations.
- Design and implement integrations with external systems (CRM, ERP, ITSM).
- Ensure solutions are scalable, reliable, and maintainable.
- Oversee end-to-end implementation from concept to deployment.
- Maintain and enhance existing ServiceNow CSM applications.
- Establish and enforce technical governance and standards.
- Mentor and guide development teams.
- Resolve complex ServiceNow CSM issues as a subject matter expert.
- Collaborate with clients and stakeholders to ensure solution alignment.
Key Skills:
- Proven ServiceNow Architect with CSM expertise.
- Hands-on experience with ServiceNow CSM modules, workflows, and portals.
- Strong integration experience (REST, SOAP, APIs, MID Server, Integration Hub).
- Led multiple full lifecycle ServiceNow projects (minimum 3).
- Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes.
- Familiarity with Salesforce, SAP, Oracle, Azure, AWS integrations.
- Experience in instance consolidation, upgrades, migrations, and performance tuning.
- Excellent communication and client-facing skills.
Salary (Rate): £600 daily
City: Guildford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job Title: ServiceNow Technical Architect (IR35 – £600/day)
Location: Hybrid – Guildford / London
Duration: 6 months
Start Date: Immediate
Contract Type: Inside IR35
Role Overview: We are seeking an experienced ServiceNow Technical Architect specializing in CSM or ITSM with strong integration expertise. You will design, implement, and maintain ServiceNow solutions, ensuring scalability, efficiency, and alignment with best practices. This role involves leading technical decisions and collaborating closely with business stakeholders and development teams on enterprise projects.
Key Responsibilities:
- Translate business requirements into ServiceNow CSM technical solutions.
- Develop architectural blueprints and functional designs for CSM implementations.
- Design and implement integrations with external systems (CRM, ERP, ITSM).
- Ensure solutions are scalable, reliable, and maintainable.
- Oversee end-to-end implementation from concept to deployment.
- Maintain and enhance existing ServiceNow CSM applications.
- Establish and enforce technical governance and standards.
- Mentor and guide development teams.
- Resolve complex ServiceNow CSM issues as a subject matter expert.
- Collaborate with clients and stakeholders to ensure solution alignment.
Required Skills & Experience:
- Proven ServiceNow Architect with CSM expertise.
- Hands-on experience with ServiceNow CSM modules, workflows, and portals.
- Strong integration experience (REST, SOAP, APIs, MID Server, Integration Hub).
- Led multiple full lifecycle ServiceNow projects (minimum 3).
- Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes.
- Familiarity with Salesforce, SAP, Oracle, Azure, AWS integrations.
- Experience in instance consolidation, upgrades, migrations, and performance tuning.
- Excellent communication and client-facing skills.
Person Specification:
- Assertive and confident in client-facing scenarios.
- Strong team leadership and mentoring skills.
- Effective communicator and collaborator.
Diversity & Inclusion: We are committed to diversity, inclusion, and wellbeing. We welcome applicants from all backgrounds, including disabled applicants. Adjustments for accessibility can be requested at any stage of the application process.