Technical Analyst - L2 application/production support (IAM)

Rate:£350 per day inside IR35

Location: Hybrid- thrice a week WFO - Sheffield

Duration: 12 months

Essential Skills

• Experience in L2 application/production support for enterprise systems (incident, problem, change).
• Working knowledge of Microsoft Identity Manager (MIM) operations:
• Sync run profiles, connector space/metaverse basics, error handling
• MIM Service request processing and workflow fallouts (desirable)
• Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).
• Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting-not necessarily Full time development).
• Familiarity with Active Directory concepts (users, groups, OU structure, permissions).
• Must show a progressive advancement in responsibility including deep troubleshooting technical skills.
• Self-driven and be able to work independently with minimal supervision
• Requirements gathering in a technical environment - Cloud and on-premise infrastructure platforms
• Proficient in MS Excel, Visio, Confluence