Tech Support Manager

Description

We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania.

This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems.

The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings.

Responsibilities

• Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner.
• Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders.
• Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly.
• Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime.
• Administer Active Directory tasks such as user account management, permissions updates, and access support.
• Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need.
• Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies.
• Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.

Requirements

• At least 5 years of experience in technical support, field support, or a similar hands-on IT role.
• Working knowledge of Active Directory administration and user support processes.
• Experience supporting computer hardware, desktop devices, and peripheral equipment.
• Proficiency with Microsoft Windows 10 troubleshooting and end-user support.
• Strong foundational troubleshooting skills across software, hardware, and connectivity issues.
• Background in deskside support within a fast-paced operational environment.
• Ability to work onsite in Pittsburgh, Pennsylvania and support both IT and plant-related technology needs.

Technology Doesn't Change the World, People Do.