Tech Services Analyst
Posted 1 week ago by 1753873766
Negotiable
Undetermined
Onsite
City of London
Summary: The Tech Services Analyst role is based in Central London and focuses on providing first and second-line IT support within a fast-growing technology company in the energy sector. The position is essential for maintaining operational efficiency as the organization scales, supporting both UK and international teams. The role requires a proactive approach to problem-solving and effective communication skills. The successful candidate will work primarily on-site, collaborating with various teams to ensure a consistent support experience.
Key Responsibilities:
- Provide first and second-line IT support (remote and desk-side) to internal staff
- Investigate, diagnose, and resolve hardware, software, and AV-related issues
- Support onboarding and offboarding processes, including equipment setup
- Maintain and improve internal documentation and technical procedures
- Monitor systems and ensure a consistent support experience across global teams
- Manage office tech equipment and ensure AV systems operate effectively for events
- Collaborate with teams in different time zones and provide handovers as needed
Key Skills:
- Previous experience in an IT support or technical service desk role
- Experience supporting Mac hardware, ChromeOS, and Google Workspace
- Familiarity with AV systems and conferencing tools
- Basic understanding of TCP/IP networking
- Ability to follow and improve technical processes and procedures
- Strong problem-solving and communication skills
- Proactive mindset and the ability to work independently in a fast-paced environment
Salary (Rate): undetermined
City: City of London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Tech Services Analyst – London (Office-Based)
Location: Central London
Contract: Permanent
Working Model: Primarily on-site (4 days a week)
Start Date: ASAP
A fast-growing technology company within the energy sector is seeking a Tech Services Analyst to join their internal support team based in London. This organisation is focused on accelerating the transition to a more sustainable, affordable, and resilient energy future. Supporting both UK and international colleagues, this role is key to maintaining operational efficiency as the business continues to scale.
Key Responsibilities:
-
Provide first and second-line IT support (remote and desk-side) to internal staff
-
Investigate, diagnose, and resolve hardware, software, and AV-related issues
-
Support onboarding and offboarding processes, including equipment setup
-
Maintain and improve internal documentation and technical procedures
-
Monitor systems and ensure a consistent support experience across global teams
-
Manage office tech equipment and ensure AV systems operate effectively for events
-
Collaborate with teams in different time zones and provide handovers as needed
Required Skills and Experience:
-
Previous experience in an IT support or technical service desk role
-
Experience supporting Mac hardware, ChromeOS, and Google Workspace
-
Familiarity with AV systems and conferencing tools
-
Basic understanding of TCP/IP networking
-
Ability to follow and improve technical processes and procedures
-
Strong problem-solving and communication skills
-
Proactive mindset and the ability to work independently in a fast-paced environment
Desirable:
-
Google Workspace administration experience
-
Experience with both Mac and ChromeOS operating systems
-
Experience working in a scale-up or technology-led organisation
Why Join:
This is an opportunity to be part of a growing team at the centre of a meaningful mission. The company fosters an inclusive, collaborative environment with a focus on continuous learning and innovation. The role offers hands-on experience, scope for development, and a chance to contribute to a purpose-driven business.
*Rates depend on experience and client requirements