Tech Bar Specialist
Posted 1 week ago by 1770215412
£70,000 Per year
Outside
Onsite
London
Summary: The Senior Office Technology Specialist, also known as the Tech Bar Specialist, is a client-facing role within a leading professional services firm in London, responsible for providing senior-level IT support at the Tech Bar and managing AV support for the office. This position requires an experienced 2nd line IT professional who can effectively engage with partners and senior stakeholders in a live office environment. The role emphasizes high-quality service delivery and the management of complex IT issues. The specialist will also lead key IT projects and ensure a seamless technology experience for users.
Key Responsibilities:
- Act as the senior presence on the Tech Bar, providing front-of-house IT support.
- Serve as escalation point for junior members of the team.
- Provide hands-on AV and meeting room support for client and internal meetings. (Zoom/Crestron)
- Support and troubleshoot endpoint hardware, operating systems, and applications.
- Lead and deliver IT projects including:
- Windows 11 rollout
- Laptop refresh programmes
- iPhone rollouts
- Work closely with stakeholders across the business, including partners and senior staff.
- Maintain accurate documentation and follow agreed processes and standards.
Key Skills:
- Proven experience in a senior 2nd line deskside or end-user IT support role
- Strong experience supporting users face to face in an office environment.
- Confident supporting AV systems and live meeting room technology
- Strong Windows and endpoint support background
- Excellent communication skills, with the ability to engage professionally with senior stakeholders.
- Calm, pragmatic approach to problem-solving in live environments.
Salary (Rate): £70,000 yearly
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: Senior
Industry: IT
London | Full-time | Office-based | £70,000
We are working with a leading professional services firm in London to recruit a Senior Office Technology Specialist to act as the senior presence on the firm's Tech Bar and the primary AV support specialist for the office.
This is a highly visible, client-facing role, suited to an experienced senior 2nd line IT professional who is confident supporting partners and senior stakeholders in a live office environment.
The role
The Senior Office Technology Specialist will sit at the front of office technology support, acting as the go-to escalation point for complex issues and ensuring a consistently high standard of service across the firm.
The role combines:
- Senior 2nd line deskside and walk-up IT support
- Ownership of the Tech Bar function
- Hands-on AV and meeting room support
- Delivery of key IT projects
You will be trusted to engage directly with partners, resolve issues quickly and professionally, and keep disruption to a minimum.
Key responsibilities
- Act as the senior presence on the Tech Bar, providing front-of-house IT support.
- Serve as escalation point for junior members of the team.
- Provide hands-on AV and meeting room support for client and internal meetings. (Zoom/Crestron)
- Support and troubleshoot endpoint hardware, operating systems, and applications.
- Lead and deliver IT projects including:
- Windows 11 rollout
- Laptop refresh programmes
- iPhone rollouts
- Work closely with stakeholders across the business, including partners and senior staff.
- Maintain accurate documentation and follow agreed processes and standards.
Skills and experience required:
- Proven experience in a senior 2nd line deskside or end-user IT support role
- Strong experience supporting users face to face in an office environment.
- Confident supporting AV systems and live meeting room technology
- Strong Windows and endpoint support background
- Excellent communication skills, with the ability to engage professionally with senior stakeholders.
- Calm, pragmatic approach to problem-solving in live environments.
Experience within a law firm or professional services environment is highly desirable.
What the firm offers
- A trusted, visible role with genuine autonomy
- A mix of senior BAU support and project ownership
- Budget for training, certifications, and required equipment.
- A professional, collaborative working environment
- Opportunity to further develop expertise across office technology and AV.
This role will suit someone who enjoys being hands-on, visible, and trusted, and who takes pride in delivering high-quality support in a demanding professional services environment.