Role Overview
We are looking for an experienced L2 Tech Bar Engineer to provide onsite IT support within a corporate environment.
You will be responsible for delivering high-quality desk-side and walk-up support, resolving technical issues, and ensuring an excellent end-user experience.
Key Responsibilities
- Provide 1st and 2nd Line support to end users.
- Troubleshoot hardware, software, and Microsoft 365 issues.
- Support laptops, desktops, mobile devices, and peripherals.
- Manage incidents and service requests within agreed SLAs.
- Deliver excellent customer service in a Tech Bar environment.
- Assist with device deployments, builds, and user onboarding.
Skills Required
- Previous experience in a Tech Bar, Desk-Side, or End User Support role.
- Strong Windows and Microsoft 365 troubleshooting skills.
- Experience with Active Directory and user account administration.
- Excellent communication and customer service skills.
- Ability to work independently in a fast-paced environment.
Additional Information
- 4 days per week onsite in London.
- Occasional Friday cover may be required.
Rate:
£180/day
Location:
London
IR35 Status:
Inside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Mid-Level